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Fairchild Customer Experience Associate

2 months ago

Fairchild Air Force Base, United States Exchange Full time

Job Description

As a Food Service Worker at Charley’s, you’ll be up close and personal with our customers. Our cheesesteaks are grilled to order and our lemonade is top notch. You get to interact with our customer face-to-face in a way our other food concepts don’t. Our focus is on fun and giving the customer a great experience every time they visit- and you are the most important ingredient.

We offer flexible scheduling and shift differential/holiday pay to qualifying associates. You’ll also have access to the base and its facilities and status as an employee of the DoD.

So what can you expect as a Food Service Worker- Charley’s at the Exchange?

Greet every customer with eye contact and smile in your authentic way Acknowledge every waiting customer as soon as they arrive to the register to let them know you’ll be right with them. Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer Ensure customers have an extraordinary experience while shopping Complete transactions accurately and efficiently while engaging customers in appropriate conversation We know that you can work anywhere. However, working at the Exchange is the start of something great While you make it easy for our customers, we focus on you and your development Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you

Job Qualifications Able to lift up to 45 pounds (occasional lifting over 50 pounds) Able to learn and adapt to current technology needs Able to think quickly on the spot to answer customer questions Able to take initiative Able to share brand knowledge Additional Qualifications/Requirements Excellent attention to detail Willing to cross-train and work in other areas of the store, as needed Must possess a welcoming and helpful attitude toward customers and other team members Excellent communication skills Basic computer skills Fast food experience preferred

Job Grade

2

Career Area

Hospitality and Restaurant Operations

Supervisor

No

Who We Are

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen, and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Our Focus

We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen, and their families.

Job Qualifications

Education: High school or equivalent. Creditable job-related experience may be substituted for the education requirement on a 9 months for 9 months basis.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Salary Minimum

$16.92

Salary Maximum

$19.74

Major Duties

In a food activity other than a portable/stationary snack stand or mobile pushcart, performs the following: Serves one or more items of food such as salads, meats, vegetables, pizza, grilled items, sandwiches, desserts, ice cream, and beverages at a counter or steam table. Prepares simple salads, coffee, and tea. Replenishes food at serving stations.
May prepare and wrap sandwiches. May wash, pare, and cut vegetables and fruits. May make and serve fountain items such as banana splits, sundaes, milk shakes, soda, etc. May be required to decorate ice cream party favors using standard decorating patterns.
May prepare pizza to order by adding sauce, cheeses, meats, etc., to a purchased crust or select a frozen pizza and cook in an oven, e.g., pizza, microwave, or conventional. May place prepared foods, i.e., French fries, onion rings, etc., in a deep-fat fryer. Sets up glasses, silverware, butter, condiments, salads, bread, and cold beverages, as required.
In a mobile unit kitchen or other central kitchen facility, may operate a microwave or conventional oven for the purpose of heating simple food items as precooked roast beef, preformed hamburger patties, burritos, sausages, etc. Determines readiness by means of a timing device or by visual inspection and removes when done.
At a food activity that is a portable/stationary snack stand (flight line or theater snack stand), mobile pushcart, with either a steam counter or cold storage capacity, performs the following: Serves hot dogs, ice cream, pizza, popcorn, prewrapped sandwiches, beverages, snack items with related condiments or complimentary foods. Stocks appropriate food supplies prior to selling period and replenishes food and beverage items, as required.
Ensures that food and beverage items are properly heated or cooled, as appropriate. Maintains required documentation; checks returned inventory; and prepares daily cash report, and other related documentation.
Participates, along with supervisors/management staff, in the establishment and achievement of service and sales goals for the food facility. Assists in ensuring optimum stock availability by taking periodic stock counts, advising management staff of slow-moving, out-of-stock, defective, and damaged merchandise. Resolves customer complaints at the lowest level and informs management of barriers to meeting the optimal customer experience.
Collects money, rings sales on cash register, and makes change. Maintains required level of sanitation and cleanliness of work area. Actively communicates/promotes the benefits of the Military Star credit card to customers in order to drive sales growth and increase customer loyalty. Performs other related duties as assigned.

Job Type

Hourly

Number of Positions Remaining

1

Job Expires

14-Jul-2024

Benefits Benefits

Health & FSA

RFTRPTINTTFTTPT Medical and Dental Insurance✓✓ ✓ Flexible Spending Accounts✓✓ Health Savings Account (HSA)✓✓ ✓ Health Reimbursement Arrangement (HRA)✓✓ ✓

Comprehensive medical and dental plans are offered to eligible associates. Elected coverage starts on your first day – with no waiting period. For more information regarding medical plans offered, visit .

The health care flexible spending account (FSA) allows associates to use pretax dollars for eligible out-of-pocket healthcare expenses for themselves and their dependents. We also offer a dependent care flexible spending account for qualifying day-care expenses.

Health savings accounts (HSAs) and health reimbursement arrangements (HRAs) include an annual employer contribution, which helps reduce your out-of-pocket costs on eligible health care expenses.

Disability & Life Insurance

RFTRPTINTTFTTPT Short-Term and Long-Term Disability✓ Basic Associate Life Insurance✓✓ Supplemental Associate Life Insurance✓ Personal Accident Insurance✓✓✓ Dependent Life Insurance✓ Long-Term Care✓✓

We offer a disability plan that provides both short-term and long-term income benefits. The plan pays a weekly or monthly benefit of 66 2/3% of your annual pay after a waiting period. Life insurance is available to associates, their spouse and dependents.

Retirement

RFTRPTINTTFTTPT Retirement (Pension) Plan✓ Exchange 401(k) Plan✓✓

The Exchange wants you to be financially prepared for retirement, whether that’s in a couple of years or many years down the road. We want you to be able to retire on your terms, and we know that saving for retirement on your own can be a challenge. That is why the Exchange offers a traditional pension plan along with a 401(k) retirement savings plan.

The Exchange has an automatic enrollment process for the traditional pension plan for all newly hired and rehired regular full-time associates. Regular full-time and part-time associates are automatically enrolled in 401(k) unless they opt-out.

RFT =regular full time | RPT =regular part time | INT =intermittent | TFT =temporary full time |  TPT =temporary part time