Sales Lead
6 months ago
● Ensure a vibrant store through the flawless execution of Visual Merchandising & Replenishment standards, showing a commitment to maintaining a neat, tidy, shoppable and inviting presentation.
● Leverage key campaigns and services, such as new item launches, promotions, enterprise orders, etc. to actively sell and engage in conversation with every customer.
● Help to develop employees by sharing your knowledge and supporting their understanding of the different areas in the store.
● Ensure the efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store.
● Identify opportunities for continuous improvement in operations, communicating and sharing with your team and pod to enhance the store experience for both customers and fellow employees.
● Communicate effectively and collaboratively with the store team.
● Give feedback honestly and respectfully to store team when appropriate.
● Drive results during assigned Manager on Duty (MOD) segments — delivering sales and behaviors that meet the store’s performance targets.
● Lead merchandising and replenishment efforts during assigned MOD periods.
● Open and close the building, ensuring the safety of our employees and customers.
● Ensure compliance to company standards as it pertains to safety, customer experience and all store operations, including asset protection (controlling shrink, expense, and payroll).
● Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing)
, Knowledge & Experience: , • Understand and deliver excellent standards of service.
• Continue to grow knowledge of product/market and the current cultural trends.
• Solid operational knowledge to run the store.
• Proven experience training employees.
• Solid decision-making skills.
• Proven ability to communicate effectively and work collaboratively
Expected Behaviors
● Prioritize customer experience above all else.● Communicate feedback effectively with others.
● Work collaboratively with and through others.
● Delegate effectively and works through others.
• Is curious and continues to develop deep knowledge about the industry.
• Support results through observation and development of store team.
• Enjoy working with people and value them.
• Can-do attitude and a team-player.
• Well-organized and manages time efficiently.
• Shift gears quickly, prioritizes and multi-tasks in an ever changing work environment.
• Use good judgment when making decisions.
• Remain calm, cool and collected when situations escalate.
• Take responsibility for own actions.
• Is open to feedback and can reflect on this insight to develop and grow.
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