Customer Service Supervisor

2 weeks ago


Fredericksburg, United States Bell & Evans Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leads Customer Service team by providing exceptional service with every customer and consumer interaction (phone, email, social media)  Oversees all inboxes for the customer service team Logs customer and consumer complaints for the QA and Production teams to investigate information Ensures accurate entry and manages all customer purchase orders, point of sale requests, donation requests, and RMA’s (return material authorization) Maintains and keeps current all customer service SOPs. Reviews and revises as required to meet the current and long term needs of the business. Trains Bell & Evans Team Members on customer service policies, procedures, and best practices. Trains current team on all new processes and procedures.

SUPERVISORY RESPONSIBILITIES :

Supervise and train staff so that they are fully capable of implementing the Company’s Strategy along with policies and procedures. Regularly meet with your Team to evaluate their performance. Establish yearly performance plans for each team member based on their needs. 

EDUCATION AND/OR EXPERIENCE :

High School Diploma or GED required. 4+ years of customer service experience required. Strong level of computer proficiency; including email, ERP systems, and Microsoft Office Suite. Excellent verbal and written communication skills.

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