Credit Union Member Service Rep.

Found in: Talent US C2 - 2 weeks ago

Miami, United States Adecco Full time
Adecco is assisting a local Bank in the Miami Downtown area who is searching for an experienced Credit Union Member Service Representative. This is a direct hire job opportunity.
Job Description for the Credit Union Member Service Representative:
Individuals in this job are responsible for helping the Credit Union meet its goal of helping members by phone or in person, provide outstanding service and high value products.
This position is responsible for answering telephones and performing a broad range of member service and other functions as necessary.
  • Responsible for greeting and welcoming members and visitors to the credit union in a courteous, professional and timely manner. Provide prompt, efficient, and accurate service to credit union members.
  • Responsible for understanding and applying policies and procedures to meet regulatory requirements relating to anti-money laundering, Bank Secrecy Act (BSA), Customer Identification Program, and OFAC.
  • Alerts supervisor, or management to any suspicious activity regarding transactions including forgery, theft, fraud, kiting, members who appear to be avoiding a CTR (cash transaction reporting).
  • Obtain refresher BSA/AML training at least annually, as scheduled by the COO/Compliance Officer.
  • Maintain up-to-date knowledge of robbery procedures.
  • Open new accounts for new and existing members. Provide members with all necessary information for membership. Also assist with account changes and new services.
  • Assist with proper completion of payroll deduction forms and payment requests.
  • Process incoming/outgoing wires, check orders and re-orders.
  • Handle account research requests.
  • Respond to e-mail or electronic requests submitted by members, providing professional prompt, efficient and accurate service and information.
  • Record all transactions accurately and in compliance with credit union procedures.
  • Close accounts when requested.
  • Perform transactions such as, transfers, loan payments, statement requests, temporary checks, and/or provide balances as needed.
  • Assist members with online banking, password resets, mobile banking, certificates of deposit, and bill payment, etc.
  • Provide assistance in debit card and credit card functions and inquiries.
  • Contact members regarding suspected fraud.
  • Replace, block, unblock cards as needed.
  • Promote, explain, and cross-sell other credit union services such as consumer loans, home equity loans, credit cards, share certificates, mobile banking, etc.
  • Issue/Entry into Safe Deposit boxes.
  • Scans account documents and/or loan documents to electronic storage.
  • Maintain supplies for postage meter and handle all mail.
  • Assist in maintaining break room, FedEx, and other supplies as needed.
  • Notarize documents as needed.
  • Support the goals of the credit union through effective teamwork.
Skills / Requirements
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to read and interpret documents such as procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with members or employees of the organization.
  • Ability to calculate figures and amounts such as discounts, interest, and percentages.
  • Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • Excellent computer skills MS Windows and MS Office(Word and Excel)
  • Bilingual (English and Spanish) required.
Education and/or Experience
  • Minimum two year experience in the areas of Banking or Credit Union member service.
  • High school diploma or general education (GED).
Job Type: Full-time, Monday to Friday, 7:15am to 3:45pm
Salary: $19.81 to $24.76 per hour depending on experience.
Experience:
  • Member Service: 2 years (Required)
  • Bank or Credit Union: 2 years (Required)
Language:
  • English and Spanish Fluently (Required)
Work Location: In person
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

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