Customer Service Manager

6 days ago

Petersburg, United States Niemann Foods Full time

SUMMARY

The Customer Service Manager duties include but are not limited to providing genuine customer service, supervising and managing the front-end team, direct and coordinate effective training, enforce front end policies and procedures (including safe and cash accountability), labor control and working in a safe manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Delivers superior guest service and ensure absolute customer satisfactionLead and motivate front end staff to ensure they are giving the best customer service possibleLearns and uses the GUEST programGreet Customers. Be sincereUse a smile. Project a friendly mannerEngage the customer in casual conversationShow respect toward customer’s purchasesThank themMaintains cleanliness on the front end including check lanes, service desk, carts and cart vestibule areaUnderstands all aspects of the cashier position including produce identificationResponsible for company assets including safe funds, bank deposits, and cash accountabilityMonitors front end transactions to ensure proper handling of product Is accountable for services handled at the service desk Answers incoming calls using proper phone etiquetteWorks closely with all departments, communicates customer feedback Develops and implements weekly schedule for the front end using weekly store projections Monitors front end coverage and makes adjustments for customer volume Enforces company audit policy Interviews and hiresTrains and coaches frontend team as needed Recommends Associates for advancement or special recognition Controls and monitors cashier and bookkeeping over/shorts Is attentive to Bottom of the Cart Works towards achieving company items per minute standards Review labor and bookkeeping reports and take appropriate action Review refund logs for proper authorization and balancing Ensures compliance with Government Regulations regarding link card, WIC, weights and measures, Health Department regulations and purchase of tobacco, liquor and lottery products Control store expenses through proper ordering of front end supplies, merchandising, care and maintenance of front end equipment. Ensures compliance to Western Union Anti-Money Laundering act by monitoring and reporting suspicious activityFollows all store and department policies and proceduresFollows safety policies and procedures; is a safety role modelOther duties as assigned by supervisor

KEY ATTRIBUTES

Customer service skillsGenuineLeadership skillsHonesty/IntegrityMoney handling skillsHigh Energy LevelAbility to multi-task

SUPERVISORY RESPONSIBILITIES

Directly supervises a varied number of Associates in the Front End. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.Responsibilities include interviewing, hiring, and training Associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining Associates; addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED);One to three months related experience and/or training;Or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports, business correspondence and procedural manuals. Speak effectively before groups of customers or Associates of organization.

 MATHEMATICAL SKILLS

Basic math concepts (addition, subtraction, division, multiplication), percentages and sales per associate hour

CERTIFICATIONS, LICENSES, REGISTRATIONS

There are no required certifications, licenses, or registrations.

RECOMMENDED EQUIPMENT

Slip resistant shoes with closed toe and heelLadderStepladderUniform per store policy

PHYSICAL DEMANDS 

Regularly (Over 2/3 of the time)

StandWalkUse hands to finger, handle, or feelReach with hands and armsStoopKneelCrouchCommunicate with associates and customersLift and/or move up to 15 pounds

Frequently (Between 1/3 to 2/3 of the time)

Overhead liftingClimbBalanceLift and/or move up to 25 pounds

Occasionally (Less than 1/3 of the time)

SitCrawlSmellLift and/or move up to 50 pounds

Vision

CloseDistancePeripheralDepth perceptionAbility to adjust focusAbility to distinguish colors

WORK ENVIRONMENT 

Occasionally

Risk of electrical shockOutdoor weather conditions from exterior doorsChemicals while cleaning

Noise Level

Moderate 

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

**Position requirements may vary by store location

  • Customer Service Representative

    3 weeks ago

    Saint Petersburg, United States Customer Care Expertise LLC Full time

    About the Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence. The best CSRs are genuinely delighted to help customers. They're...

  • Customer Service Representative

    1 month ago

    Petersburg, United States Virginia Linen Service Inc Full time

    JOB DESCRIPTIONLooking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934.Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated individual who is...

  • Customer Service Representative

    4 weeks ago

    Petersburg, United States Virginia Linen Service Inc Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONLooking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934.Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and...

  • Customer Service Representative

    4 weeks ago

    Petersburg, United States Virginia Linen Service Inc Full time

    JOB DESCRIPTIONLooking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934.Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated individual who is...

  • Customer Service Manager

    4 weeks ago

    Saint Petersburg, United States Aviation Strategies Full time

    Job DescriptionJob DescriptionAviation is seeking a Customer Service Representative to join our Tampa team! As a full-time Customer Service representative, you will learn communication skills, negotiation tactics, and strategic planning. Entry Level Customer Service Representative Responsibilities:Conducting presentations outlining the features and benefits...

  • Shipping Manager with customer service

    2 months ago

    St Petersburg, United States Kelly Services, Inc. Full time

    We are seeking a detail-oriented Shipping Manger with customer service to join our team. In this role, you will be responsible for ensuring the timely shipment of orders and maintaining the integrity of our inventory processes. The ideal candidate wi Customer Service, Shipping, Manager, Retail, Staffing, Inventory

  • Shipping Manager with customer service

    2 weeks ago

    St Petersburg, United States Kelly Services, Inc. Full time

    We are seeking a detail-oriented Shipping Manger with customer service to join our team. In this role, you will be responsible for ensuring the timely shipment of orders and maintaining the integrity of our inventory processes. The ideal candidate wi Customer Service, Shipping, Manager, Retail, Staffing, Inventory

  • Customer Service Representative

    1 month ago

    Petersburg, United States Manpower Inc Full time

    Our client, in the Petersburg, VA area is seeking a Customer Service Representative to join their team. The ideal candidate will have computer data-entry, customer relations, and experience working in a manufacturing environment which will align successfully in the organization. Job Title: Customer Service Representative Location: Petersburg, VA Pay Range:...

  • Customer Service Representative

    4 weeks ago

    Petersburg, United States Manpower Inc Full time

    Our client, in the Petersburg, VA area is seeking a Customer Service Representative to join their team. The ideal candidate will have computer data-entry, customer relations, and experience working in a manufacturing environment which will align successfully in the organization. Job Title: Customer Service Representative Location: Petersburg, VA Pay Range:...

  • Customer Service Representative

    2 weeks ago

    Petersburg, United States Manpower Inc Full time

    Our client, in the Petersburg, VA area is seeking a Customer Service Representative to join their team. The ideal candidate will have computer data-entry, customer relations, and experience working in a manufacturing environment which will align successfully in the organization. Job Title: Customer Service Representative Location: Petersburg, VA Pay Range:...

  • Customer Service Representative

    4 days ago

    Petersburg, United States Manpower Inc Full time

    Our client, in the Petersburg, VA area is seeking a Customer Service Representative to join their team. The ideal candidate will have computer data-entry, customer relations, and experience working in a manufacturing environment which will align successfully in the organization. Job Title: Customer Service Representative Location: Petersburg, VA Pay Range:...

  • Customer Service Representative

    2 weeks ago

    Petersburg, United States Lancaster Plumbing Heating Cooling & Electrical Full time

    Lancaster Plumbing Heating Cooling & Electrical is seeking an ALL-STAR Customer Service Representative to help us win each and every day! Who we are We are a locally-owned, family-operated, small business in operation since 1904. We take a customer-centric approach and have stellar reviews to back it up! Why do we need you? Because we offer top-of-the-line...

  • Customer Service Service

    3 weeks ago

    St Petersburg, United States Diverse Lynx Full time

    Title: Customer Service Representative Location: St. Petersburg, FL, 33716 Type: ContractJob Description: The Customer Care Representative should have a passion to provide optimal customer service experience over the phone to a wide variety of customers about various insurance topics and products. Candidates should have a positive attitude, willingness to...

  • Customer Services Associate

    2 weeks ago

    Petersburg, United States OneBlood Full time

    OverviewProvides excellent customer service to donors through various channels such as phone, email, live chat, or text to address inquiries and concerns promptly. Uses Customer Care software to update donor account information and aims to surpass daily department goals.ResponsibilitiesResolve customer inquiries via phone, email, live chat, or text ensuring...

  • Customer Services Associate

    4 weeks ago

    Petersburg, United States OneBlood Full time

    Overview Provides exceptional customer service to donors via phone, e-mail, live chat or text regarding a question or concern, striving to meet each donor’s need in a prompt time frame. Utilizes Customer Care software system to update specific account information for each applicable donor prior to completing a case while striving to exceed...

  • Customer Services Associate

    4 weeks ago

    Petersburg, United States OneBlood Full time

    Overview Provides exceptional customer service to donors via phone, e-mail, live chat or text regarding a question or concern, striving to meet each donor’s need in a prompt time frame. Utilizes Customer Care software system to update specific account information for each applicable donor prior to completing a case while striving to exceed...

  • Customer Service Representative

    2 weeks ago

    Petersburg, West Virginia, United States Oldcastle Apg Inc. Full time

    Job ID: 498138Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and...

  • Customer Service Representative

    2 weeks ago

    Petersburg, United States MGN Foundation Full time

    Job DescriptionJob DescriptionMGN Foundation is a leading event fundraising firm dedicated to creating impactful experiences and raising significant funds for charitable causes. Our team is committed to delivering exceptional service and fostering strong relationships with our donors and partners.We are looking for a dedicated and personable Customer Service...

  • Customer Service Representative

    2 weeks ago

    Petersburg, United States MGN Foundation Full time

    Job DescriptionJob DescriptionMGN Foundation is a leading event fundraising firm dedicated to creating impactful experiences and raising significant funds for charitable causes. Our team is committed to delivering exceptional service and fostering strong relationships with our donors and partners.We are looking for a dedicated and personable Customer Service...

  • Customer Service Representative

    1 day ago

    Petersburg, United States MGN Foundation Full time

    Job DescriptionJob DescriptionMGN Foundation is a leading event fundraising firm dedicated to creating impactful experiences and raising significant funds for charitable causes. Our team is committed to delivering exceptional service and fostering strong relationships with our donors and partners.We are looking for a dedicated and personable Customer Service...