ITAD Supervisor

Description

Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview: As an ITAD Supervisor, you will provide operational supervision of the ITAD Department during normal shift hours, and work directly with Integration Technicians to provide feedback, education, and growth. You will also work with the department management to develop, maintain, and update integration procedures for Zones customers, provide feedback and suggestions on existing procedures, and provide for suggestions and improvements of Integration equipment and infrastructure What you’ll do as the ITAD Supervisor: Utilize production schedule and regular communication with Sales and Engineering staff to schedule ITAD and Repair schedules. Communicate regularly with Manager, sales, and operation staff to maintain and accurate understanding of upcoming projects. Develop and promote schedules and ETAs of upcoming projects. Ensure production schedules are set with delivery methods and customer specific SLAs accounted for. Maintain current industry certifications of technical staff and build additional certifications as required by Zones and customers. Regularly review lab equipment. Arrange for replacement of essential equipment or recommend equipment upgrades or changes as needed. Must have demonstrated knowledge of PC operating systems, software, hardware, and peripherals. Solid understanding of all major Windows Operating Systems. Proficient in productivity applications like MS Office. Working knowledge of WAN/LAN, network protocols (TCP/IP), and remote access  What you will bring to the team: CompTIA A+ Certification. CompTIA Server+ or equivalent highly desirable Experience managing a team of 5-10 technicians Competent analytical and problem-solving skills. High level of accuracy and strong attention to detail. Ability to accurately prioritize technical tasks based on customer requirements. Ability to work under strict time constraints. Experience with customer interaction and customer satisfaction #LI-TO1 Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you

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