ITAD Supervisor

Zones LLC is seeking an experienced ITAD Supervisor to join our team. As an ITAD Supervisor, you will be responsible for providing operational supervision of the ITAD Department during normal shift hours.

• Utilize production schedules and regular communication with Sales and Engineering staff to schedule ITAD and Repair schedules.
• Communicate regularly with Manager, sales, and operation staff to maintain and accurate understanding of upcoming projects.
• Ensure production schedules are set with delivery methods and customer specific SLAs accounted for.
• Maintain current industry certifications of technical staff and build additional certifications as required by Zones and customers.
• Regularly review lab equipment and arrange for replacement of essential equipment or recommend equipment upgrades or changes as needed.
• Must have demonstrated knowledge of PC operating systems, software, hardware, and peripherals.
• Solid understanding of all major Windows Operating Systems.
• Proficient in productivity applications like MS Office.
• Working knowledge of WAN/LAN, network protocols (TCP/IP), and remote access.

• CompTIA A+ Certification. CompTIA Server+ or equivalent highly desirable.
• Experience managing a team of 5-10 technicians.
• Competent analytical and problem-solving skills.
• High level of accuracy and strong attention to detail.
• Ability to accurately prioritize technical tasks based on customer requirements.
• Ability to work under strict time constraints.
• Experience with customer interaction and customer satisfaction.

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. We offer a comprehensive benefits package, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more.

We are an Equal Employment Opportunity Employer and a Minority Business Enterprise. Our community is just as diverse as our team. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you.