Senior Academic Advisor, Veteran Services

Description

*This position will be open until filled. For full consideration, all application related materials should be submitted by March 21,2024 . Application review will begin March 22, 2024.

Providing first-time students, returning students, as well as undeclared majors in transition with advisement and orientation services. They will assist new incoming students plan their first semester coursework, assess their personal strengths and limitations, learn academic success strategies, explore careers, declare a major, learn to navigate the educational system, benefit from campus and community resources, and connect to campus life. The advisor works with students to implement a personalized success plan and identify available resources and take proactive steps essential for academic success. They will assist continuing, returning, and transferring students (all majors - excluding health programs) with planning course work for all semesters (throughout graduation). Review credits that transferred to CSN, and conduct manual graduation audits for returning, continuing, and transfer students. Assist students with SAP appeals, residency appeals, excess credit fee appeals, unusual enrollment, and academic suspension. Assist students who are on academic warning and probation. There is an expectation to be the expert in VA education benefits and provide advising assistance with consideration of the impact on their benefits.

The incumbent must work independently and utilize excellent problem-solving skills, as job responsibilities are multifaceted and at times can be sensitive. Although the incumbent relies on several resources (e.g., state, institutional, departmental, federal procedures, and regulations) to handle daily circumstances, the employee must use independent judgment when facing unique situations with limited precedents requiring greater decision-making and conflict resolution. Problems encountered could be of varying degrees of complexity, including some where alternative solutions are not readily available, or where guidelines and precedents do not exactly always apply. Interpersonal interactions must be characterized by clear explanations and interpretations of facts, policies, and regulations. Incumbent is expected to carry out day-to-day assignments with limited supervision. Work objectives are set for advisors but the methods for performing tasks are frequently left to the judgment of the incumbent. Incumbent is expected to be sensitive to potential problems so that supervisory assistance can be secured on matters which have broader implications (e.g., violations to academic & student conduct policy). Results emphasize overall impact on student retention rates, persistence outcomes, end-of-semester student’s academic performance and graduation rates.

In addition to advising, the incumbent must continue to remain verified as a School Certifying Official and complete the Department of Veteran Affairs annual training requirements. They will serve as a VA School certifying official (SCO) and assist with processing VA benefits to the Department of Veteran Affairs. The processing of VA benefits is time sensitive, requires attention to detail, and a clear understanding of the Department of Veteran Affairs rules and regulations.

The ideal candidate will possess the following knowledge, skills, and abilities:

Working knowledge of advising, student development, retention, and student success best practices and strategies.

Demonstrate ability to provide effective academic, personal, financial, adjustment and career advisement to a diverse college student population.

Knowledge of VA education benefit programs, eligibility requirements, rules, and policies of US Code Title 38: Principles of Excellence.

Exhibit excellent critical-thinking skills through a demonstrated ability to interpret and evaluate explanations of problems of sensitive and complex natures, analyzing and defining uses obtained explicitly and implicitly from students, faculty and staff.

Demonstrated ability to evaluate and assess student’s academic needs, strengths and weaknesses, and with student’s input develop appropriate course of action.

Exhibit sensitive understanding of at-risk, and disadvantaged students with diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds typical of community college students.

Possess strong problem-solving skills, resourcefulness, and demonstrate ability to carry out short-term and long-term action plans.

Must be approachable and personable and articulate with excellent writing, interpersonal and public speaking skills, and able to communicate effectively with students, parents, faculty, and staff.

Demonstrated knowledge of FERPA including ability to interpret and adhere to student privacy policies.

Be proficient in MS Office Suite and computer database management software in general.

Be proficient in the Department of Veteran Affairs reporting system, Enrollment Manager.

Knowledge of NSHE policies and procedures.

Demonstrate understanding of the purpose and function of community colleges.

Knowledge of PeopleSoft as it pertains to Student Services and related duties.

Minimum Qualifications:

Bachelor’s degree in Education, Liberal Arts, Social Science, or related field from an accredited college/university; OR equivalent combination of education and experience.

Must possess a valid driver’s license.

3 years advising experience.

Preferred Qualifications:

Advising in a higher education setting.

Working with special populations.

Salary Information:

Administrative Faculty C. The starting salary is $53,805.

CSN offers a generous benefits package comprised of excellent health insurance including medical, dental, vision, pharmacy, basic life insurance, and supplemental options (long-term care, short-term disability, and legal). Paid vacation, sick leave, and holidays. Comprehensive retirement plans, employee assistance program, and tuition discounts at the Nevada System of Higher Education (NSHE) institutions. As well as tuition discounts for spouses, domestic partners, and dependents. Perks encompassing on-campus employee discounts, professional and personal development opportunities; and statewide employee purchase programs. Join a dynamic team investing in our future, Students First.

Exempt

Full-Time Equivalent 

Required Attachment(s)

To be considered for this position, please upload the following documents to your application:

Resume/CV

Cover Letter

Contact information for three professional references (Name, email and phone number)

Unofficial Academic Transcripts (Applicants who have earned their degrees outside of the United States must have their educational transcripts evaluated by an approved evaluator if their college or university is not listed in the most recent edition of the Higher Education Directory, published by Higher Education Publications, Inc. If you have any questions regarding this, please reach out to the Human Resources, Talent Acquisition & Classification team).

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications. The search committee will use this information during the initial review of application materials.

Local Search

Out of Area/State Candidates are not offered travel reimbursement.

NSHE - INTERNAL APPLICANTS PLEASE NOTE

CSN employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at CSN and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the requisition number in the search box. If you complete an application outside of the internal application process and apply as an external candidate, your application will no longer be considered at the time of minimum qualification review. In order to prevent the disqualification of your application, you will need to reapply as an internal candidate before 11:59 pm the day prior to the position close date.

Posting Close Date

Note to Applicant

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications. The search committee will use this information during the initial review of application materials.

All document(s) must be received by 11:59 p.m. the day prior to the closing date posted on the job announcement.

This position may require that a criminal background check be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

Schedules are subject to change based on organizational needs.

CSN is responsive to serving the educational needs of a diverse and ever-changing community. CSN employs only U.S. citizens and aliens authorized to work in the U.S. CSN does not sponsor aliens applying for faculty, professional staff, or management positions (H-1B Visas) in the absence of exceptional circumstances as defined by the USCIS.