HME Patient Liaison

6 months ago

Jacksonville, United States AdaptHealth Full time
Position Summary:


Patient Liaisons have many responsibilities related to customer service, equipment and service deliveries in the hospital, and marketing-related activities. This may include delivering medical equipment and supplies to patients in a timely and professional manner and teaching the patient how to use and maintain their equipment; initiating verification of patient insurance benefits; communicating the patient’s financial responsibility to the patient, and collecting any amounts due using AdaptHealth provided electronic tools.


Essential Functions and Job Responsibilities:

  • Be knowledgeable of and responsible for the current AdaptHealth policies and procedures that apply to this position.
  • Represent AdaptHealth in a professional manner in face-to-face contact with patients, referral sources, and hospital personnel.
  • Responsible for maintaining and increasing revenue from hospital/facility orders.
  • Develop and maintain a working knowledge of home equipment, insurance guidelines, eligibility, and reimbursement for patients
  • Responsible for fulfilling equipment orders and assuring that equipment is clean, in proper working order and quantities are correct, delivery instructions are correct, and required paperwork is taken to the patient.
  • Delivers/Picks up supplies and equipment in a courteous, accurate, and timely manner meeting the timely delivery goal for essential equipment.
  • Understands issues related to the most cost-effective delivery method for HME ordered.
  • Trains and educates patients and caregivers on the use of equipment and answers any inquiries they may have about services.
  • Informs new patients about their rights and responsibilities, whom to contact with questions, and how to contact the billing department. Responsible for informing patients about patient satisfaction surveys.
  • Responsible for initiating the insurance verification process and informing patients of their financial responsibility.
  • Discusses insurance coverage with the patient and arranges payment of the patient’s financial responsibility.
  • Able to process credit and debit card payments using standard electronic tools.
  • Responsible for obtaining signatures of patient or caregiver for each piece of paperwork including the delivery ticket, assignment of benefits, care plan, and waiver of liability.
  • Documents date and time of delivery-on-delivery ticket and lists any problems or changes to the order and updates driving directions if necessary.
  • Responsible for returning dirty equipment to the closet and tagging broken equipment, including the branch name and brief description of the problem, for return to the repair area.
  • Responsible for troubleshooting and servicing all equipment and making decisions on switch-outs.
  • Conducts sales & service rounds within the assigned hospitals, promoting products and services provided by AdaptHealth to all health care professionals that they may encounter daily.
  • Increases referral volume from the facility by promotion within business lines and cross-selling among business lines through solicitation/facilitation of referral orders from referral sources.
  • Understands and maintains a balanced focus on the most profitable business lines.
  • Acts as a resource for referral source staff regarding Medicare, Medicaid, and private insurance documentation and reimbursement guidelines related to DME/RT/IV/HH equipment and services.
  • The assists the sales team in the planning and conducting of orientations and in-services to referral sources regarding HME equipment and services provided.
  • Obtains all required information and medical documentation to ensure complete, accurate, and timely processing of referrals. Strives to obtain MD order signatures and original prescriptions while on-site.
  • Assures that diagnoses and disease states warrant the need for prescribed equipment and services from a reimbursement standpoint. Suggests additional equipment and services if warranted based on diagnoses or makes appropriate recommendations.
  • Can execute the entire referral process, for all applicable product lines.
  • Coordinates with other departments to minimize delivery expenses and provide efficient service to customers.
  • Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling.
  • Maintain patient confidentiality and function within the guidelines of HIPAA.
  • Completes assigned compliance training and other educational programs as required.
  • Maintains compliance with AdaptHealth’s Compliance Program.
  • Perform other related duties as assigned.

Competency, Skills, and Abilities:

  • Excellent verbal and written communication skills
  • Excellent presentation skills
  • Excellent customer service skills
  • Product and service knowledge
  • Motivation for sales
  • Ability to work independently and with a team
  • Strong analytical and problem-solving skills with attention to detail
  • Ability to prioritize and manage multiple projects
  • Possess mental alertness and the ability to properly treat confidential information.
  • Proficient computer skills and knowledge of Microsoft Office


Requirements

Education and Experience Requirements:

  • High School Diploma or equivalent is required; Associate Degree from an accredited college is preferred
  • One (1) year of work related to health care, administrative, insurance, customer services, or management regardless of industry
  • The exact job experience considered must be DME, Diabetes, Incontinence Sales.
  • Valid and unrestricted driver’s license in the state of residence


Physical Demands and Work Environment:

  • Must be able to bend, stoop, stretch, stand, and sit for extended periods.
  • Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use.
  • The work environment may be stressful at times, as overall office activities and work levels fluctuate.
  • Subject to long periods of sitting and exposure to the computer screen.
  • May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogens
  • May be exposed to angry or irate customers, patients, or referral sources.
  • Ability to utilize a personal computer and other office equipment.
  • Must be able to lift 30 pounds as needed.
  • Physical and mental ability to provide clinical assessments
  • Ability to travel independently throughout the service area.
  • Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.
  • Mental alertness to perform the essential functions of the position.


  • Patient Experience Liaison

    3 weeks ago

    Jacksonville, Florida, United States Wellbox Full time

    Job OverviewAt Wellbox, we're committed to delivering exceptional virtual care solutions that enhance the lives of our patients. As a Patient Experience Liaison, you'll play a pivotal role in ensuring their experience with us is nothing short of outstanding.

  • Rehab Liaison

    2 months ago

    Jacksonville, United States Encompass Health Full time

    Appreciated for your Clinical Rehab Liaison Skills - Clinical License RequiredEncompass Health Rehabilitation Jacksonville is looking for Rehab Liaisons for Weekdays (Mon- Friday) & Weekend Shift (4/10-hour shifts. (Friday, Saturday, Sunday, Monday)***Ever heard of a clinical rehab liaison? Are you looking to embark on a career that's close to home and heart...

  • Rehab Liaison

    2 months ago

    Jacksonville, United States Encompass Health Full time

    Appreciated for your Clinical Rehab Liaison Skills - Clinical License RequiredEncompass Health Rehabilitation Jacksonville is looking for Rehab Liaisons for Weekdays (Mon- Friday) & Weekend Shift (4/10-hour shifts. (Friday, Saturday, Sunday, Monday)***Ever heard of a clinical rehab liaison? Are you looking to embark on a career that's close to home and heart...

  • Rehab Liaison

    2 months ago

    Jacksonville, United States Encompass Health Full time

    Job DescriptionJob DescriptionAppreciated for your Clinical Rehab Liaison Skills - Clinical License RequiredEncompass Health Rehabilitation Jacksonville is looking for Rehab Liaisons for Weekdays (Mon- Friday) & Weekend Shift (4/10-hour shifts. (Friday, Saturday, Sunday, Monday)***Ever heard of a clinical rehab liaison? Are you looking to embark on a career...

  • RN Clinical Liaison

    6 months ago

    Jacksonville, United States Heartland of Perrysburg Full time

    Our Company Heartland Hospice is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers...

  • Clinical Marketing Liaison

    5 months ago

    Jacksonville, United States Encompass Health Full time

    FULL-TIME ANNUAL SALARY RANGE: $60,000. 00 (MIN) - $108,000. 00 (MAX) Clinical Rehab Liaison Career Opportunity Appreciated for your Clinical Rehab Liaison Skills - Clinical License RequiredEver heard of a clinical rehab liaison? Are you looking to embark on a career that's close to home and heart in your community? A clinical rehab liaison at Encompass...

  • Marketing Liaison

    5 months ago

    Jacksonville, United States Arcadia Care Full time

    Marketing LiaisonSUMMARY: The Sales and Marketing Liaison is responsible for acting as a liaison for skilled nursing facility. This person will be responsible for building relationships with hospitals, which generate patient referrals and admissions. BENEFITS OFFERED: Paid Vacations: Rolls over each year Paid Sick Time Paid Holidays Daily, Weekly, Monthly...

  • Medical Liaison Specialist

    5 days ago

    Jacksonville, Florida, United States UF Health Rehabilitation Hospital- North Full time

    **About the Role**As a Clinical Liaison at UF Health Rehabilitation Hospital - North, you will be responsible for developing and nurturing professional relationships with case managers, physicians, and clinicians in acute care hospitals. Your primary goal will be to educate staff, patients, and families regarding rehabilitation services provided by our...

  • Clinical Liaison Specialist

    5 days ago

    Jacksonville, Florida, United States UF Health Rehabilitation Hospital- North Full time

    Job Title: Clinical Liaison SpecialistAt UF Health Rehabilitation Hospital - North in Jacksonville, FL, we are seeking a highly skilled Clinical Liaison Specialist to join our team. This is a challenging and rewarding role that requires strong communication and business development skills. The ideal candidate will have the ability to build relationships with...

  • Clinical Rehabilitation Liaison

    5 days ago

    Jacksonville, Florida, United States Ascension Full time

    Job OverviewThe Inpatient Rehab Liaison plays a pivotal role in establishing relationships with case managers, physicians, payors, patients, families, and referral sources to drive patient admission volume in the inpatient rehab.This position requires a strong understanding of clinical chart assessments, on-site and off-site clinical evaluations, and...

  • Community Liaison

    3 weeks ago

    Jacksonville, United States BrightSpring Health Services Full time

    COMMUNITY LIAISON - HOSPICEJob LocationsUS-FL-ORANGE PARK | US-FL-JACKSONVILLEIDLine of BusinessHaven HospicePosition TypeFull-TimeOur CompanyHaven HospiceOverviewUnder the general administrative direction of the Director of Business Development, the Community Liaison will market hospice and or home health services to industry professionals, the community,...

  • Rehab Liaison

    1 month ago

    Jacksonville, Florida, 32256, St. Johns County, FL, United States Encompass Health Part time

    Appreciated for your Clinical Rehab Liaison Skills - Clinical License RequiredEncompass Health Rehabilitation Jacksonville is looking for Rehab Liaisons for Weekdays (Mon- Friday) & Weekend Shift (4/10-hour shifts. (Friday, Saturday, Sunday, Monday)***Ever heard of a clinical rehab liaison? Are you looking to embark on a career that's close to home and...

  • Nursing Liaison Specialist for Hospice Care

    2 weeks ago

    Jacksonville, Florida, United States Gentiva Health Services Full time

    We are seeking a compassionate and dedicated RN Clinical Liaison to join our team at Gentiva Health Services. This role offers a unique opportunity to make a meaningful difference in the lives of patients and their families.

  • Clinical Nurse Liaison

    1 month ago

    Jacksonville, United States UnitedHealth Group Inc. Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Clinical Nurse Liaison

    1 month ago

    Jacksonville, United States UnitedHealth Group Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Nurse Liaison Specialist

    3 weeks ago

    Jacksonville, Florida, United States Optum Full time

    Optum is a global healthcare organization that utilizes technology to improve health outcomes for millions of people worldwide. Our team delivers comprehensive care, connecting individuals with necessary resources and services to achieve optimal well-being.We foster a culture of diversity and inclusion, providing talented professionals with opportunities for...

  • Clinical Liaison

    5 months ago

    Jacksonville, United States UF Health Rehabilitation Hospital- North Full time

    Overview: UF Health Rehabilitation Hospital - North Jacksonville, FL Clinical Liaison (RN, OT, PT, or SLP required) Competitve base salary and uncapped monthly bonuses Join the team at the newest Inpatient Rehabilitation Hospital in Jacksonville! Clinical liaisons for our Inpatient Rehabilitation Hospitals are highly competent nurses and therapists who...

  • Mental Health Specialist

    3 weeks ago

    Jacksonville, Florida, United States Mayo Clinic Full time

    About UsMayo ClinicMayo Clinic is a renowned institution in the field of healthcare, recognized for its exceptional patient care and innovative research. As we strive to put the needs of our patients first, we are also committed to creating an inclusive environment that values diversity and promotes equity.Why Choose Mayo Clinic?As a leading provider of...

  • Psychiatrist - Adult Inpatient Consult Liaison Specialist Jacksonville FL

    3 weeks ago

    Jacksonville, Florida, United States CS Baptist Health - Jacksonville FL Full time

    Baptist Health Medical Center in Jacksonville, Florida seeks an experienced Psychiatrist to join its team as a Consult Liaison Inpatient Adult Specialist. This role involves developing and managing a specialized practice while integrating care with Baptist's primary and specialty care service lines.Position Details25 physicians strong Psychiatry...

  • Patient Navigator

    5 months ago

    Jacksonville, United States HALO Precision Diagnostics Full time

    Saving Lives with Early Detection At HALO Diagnostics (HALO Dx), we recognize every patient is unique. Our focus is early detection and precision-focused healthcare preventing and conquering the top health diseases that have a geometric impact on patient outcomes. We're able to provide our patients specialized care for their particular needs. From Vascular...