Inventory Specialist

Found in: Talent US C2 - 2 weeks ago


Redwood City, United States Thermo Fisher Scientific Full time

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.

Location/Division Specific Information

This position is in Redwood City, CA. @ Customer Site from 8AM-5PM/

How do we make an impact?

Unity Lab Services provides a single source for coordinated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

What will you do?

Warehouse duties/ to perform inbound and outbound domestic and international shipping, picking, packing, labeling, loading, and receiving shipment, working with road, air and ocean freight companies. Participate in cycle counts and physical inventories. Stockroom/POU management, dispensing of product, and follow coordination of affiliated stockroom activities. Palletize, shrink wrap materials/ Moving pallets/ driving forklift/ Assisting in load and unload materials. Perform on-site program replenishments and disbursements. Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements. Customer service activities may include order entry, expediting, customer service call resolution, return goods authorization, processing of backorders, vendor and customer interaction, problem resolution, working with3rd party & agent buys. Using order/inventory management platform and/or customer ordering system. Reviewing, crafting, and maintaining of company data log sheets Follows well defined procedures as outlined by Best Practices, SOPs & work instructions. Take direction from Site Supervisor/Manager regarding daily duties Communicates with supervisor any customer issues or potential problems Ordering of stockroom supplies Sort and categorize materials Providing customer support to clients Performing Area Audits of cross-functional areas within ULS Works efficiently with a diverse cross-functional team. Listens to customer concerns, efficiently diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times. Effectively address customer concerns within established resolution timeframes. Engage in process improvement activities May perform other responsibilities as assigned by management

How will you get here?

Education

High school diploma or equivalent required.

Associate degree in a related field preferred, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.

Experience

2 years of related experience within a laboratory setting is preferred.

Experience working in customer service is also a plus.

Knowledge, Skills, Abilities

Able to read, write, and speak English fluently Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality. Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site. Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports. Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses interpersonal skills to multi-task and meet due dates as needed.

Physical Requirements / Work Environment

Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc) Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and/or safety glasses. Requires the ability to lift, push, and pull 30-40 pounds consistently; may be required to lift 50 pounds occasionally, including operation and use of pushcarts, pallet jacks, forklifts, etc. Regularly required to stand or walk for prolonged periods. Ability to work overtime, as needed.

Benefits

We offer competitive remuneration, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation



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