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Corporate Senior Product Manager-Retail
4 months ago
Summary
The Senior Product Manager will manage a team and provide leadership in product strategy development for Retail Banking (Deposits, Consumer Lending, Retail Payments). This leadership role is accountable for strategy development, recommending new features and services for the purpose of growing customer adoption/use, optimizing revenue opportunities for the bank and offering competitive Retail Products throughout our market area. Ultimately, this position is responsible for developing and driving product initiatives from inception through execution and plays a key role in building the Product Management discipline at Glacier Bancorp. This position resides in the Customer Experience (CX) department and must be passionate about the customer experience while influencing the organization to have the same approach. The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust. Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position.
Will drive the following:
Strategic Direction : Create the strategic direction for the product line to ensure competitive, compliant, marketable, and profitable products are available to our retail customers. Product Roadmap/Release Planning/Project Phasing Prioritization : Own creation and ongoing management of a product roadmap, delivery of Retail initiatives and releases. Profitability : Analyze, modify and enhance existing products to maximize profitability, ensure competitive products and meet customer needs. Define, Monitor, and Measure Success : Build long-term instrumentation, monitoring, and evaluation capabilities for product performance, tracking, and insight.This is a Corporate position which may be located at an available bank division location across our eight-state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. The mid rate for this position is $147,369.21 + / per year. (calculated for Kalispell, MT).
All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.
Description
Strategy Development: Use deep customer, market and financial modeling expertise to create a product strategy that aligns with the Bank’s Annual Operating Plan and Strategic initiatives. Product Roadmap, Release Planning, Project Phasing Prioritization: Develop and execute customer-focused product roadmaps and business cases. Translate customer and internal-user needs into clear, well-defined functional and technical requirements backed by data analysis and deep understanding of the Retail Banking landscape. Collaborate with designers, engineers, and various stakeholders to develop necessary product integrations and to coordinate, plan, execute, and track product releases from beginning to end. Internal Relationships: Collaboration with Division and Holding Company Departments) Develop, manage, and curate a portfolio of key Division and Holding Company relationships. Build relationships with our Division partners to ensure product efficiency and success with our customers. In addition, develop exceptional partnerships with IT, Operations, Risk, and Compliance. Evaluate customer feedback and needs analysis in partnership with the Divisions to ensure defined strategies deliver a simple, convenient, and reliable customer experience. Team Management: Build the Retail Banking team. Select staff members and ensure a quality employee and customer experience. This includes developing, coaching, training, scheduling and reviewing/documenting employee performance to ensure team effectiveness. Analysis: Develop long term plans to sustain and support the business. Stay current with product standards, industry trends, emerging technologies, and product development and product management best practices. Benchmark against peers, track and report progress relative to budget or pro-forma. Conduct cost benefit analysis of defined strategies and seek executive approval for execution. Maintain competitive advantage over peers in terms of product offerings and success with our customers. Reporting: Responsible for reporting and analysis surrounding our products and the profitability of the initiatives. Track key performance indicators and provide actionable insights to continuously improve the Bank’s product offerings. Prepare materials for updates to Executive Leadership, Senior Management, and Bank Division Executive Teams on strategy and metrics tracking product or initiative performance. Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control. Must completed the assigned online training courses and achieve a passing score by the due date.About You
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Required/Preferred
Education Level
Description
Required
Bachelor’s Degree
Degree in business, economics, applied mathematics, statistics, management information systems, marketing or other related field
Experience
Required/Preferred
Experience Level
Description
Required
10+ years
Product management and banking experience combined.
Required
5 years
Prior experience in Consumer Products (Lending and/or Deposits).
Required
5 years
Prior experience in a Supervisory/Management role.
Would an equivalent combination of relevant education and work experience be considered?: Yes
License/Certification
Required/Preferred
License/Certification
Description
Required Skills and Abilities
• Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy.
• Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
• Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.
• Employee must have effective oral, written, and interpersonal communication skills demonstrated by the ability to read and interpret documents, write policies and procedures, create analytical reports, and speak persuasively with employees, management, regulatory, vendors, and customers.
• Employee must be capable of regular, reliable, and timely attendance.
• A self-starter with ability to take ownership and accountability of all roles and responsibilities with minimal supervision.
• Strong customer focus with skills to define customer journeys and uncover unmet customer needs.
• Ability to communicate about the desired consumer experience and build solutions to achieve the desired outcomes.
• Passion and curiosity about the technology-driven world, and empathetic to solving our customer’s needs.
• Data-centric approach. Ability to smartly set up processes to collect and use data for improved decision making.
• Demonstrated ability to create compelling products, maintain technical understanding of the product portfolio, translate technology features into business benefits, and effectively communicate those capabilities to a large audience with varying levels of product knowledge.
• A results oriented mindset with the desire and ability to push through obstacles to achieve goals with a pattern of achieving/exceeding long and short-term goals.
• Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem solving skills.
• Ability to take initiative, and make decisions based on regulations, company policies, knowledge and experience with minimal supervision.
Additional Requirements
Travel
Up to 25% travel required: (e.g. 1 week or 5 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job, and the employee must have the ability to drive and have proper licensing.
Working Conditions
Environment: Indoors, a climate-controlled shared work area.
Noise Level: Moderate noise; not extreme or excessive; within reasonable limits.
Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Vision
Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.
Physical Activities
Frequency
Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.
Infrequent – rare.
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.
Infrequent – rare.
Crawling: Moving about on hands and knees or hands and feet.
Infrequent – rare.
Crouching: Bending the body downward and forward by bending leg and spine.
Infrequent – rare.
Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips.
Infrequent – rare.
Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.
Daily.
Grasping: Applying pressure to an object with the fingers and palm.
Infrequent – rare.
Kneeling: Bending legs at knee to come to a rest on knee or knees.
Infrequent – rare.
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.
Occasional – now and then.
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
Infrequent – rare.
Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
Occasional – now and then.
Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Daily.
Stooping: Bending body downward and forward by bending spine at the waist.
Infrequent – rare.
What We Offer
COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details
COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at
