Sr. Procedure Writer

3 weeks ago

Phoenix, United States Upgrade, Inc. Full time
:

We are looking for a Procedure Writer to join our Process Management team in our Phoenix call center. This person will own the research, writing, and editing or professional quality process and job guide documentation that establishes standard procedures across our operational teams in a financial services contact center environment

What You'll Do:

Understand and operate within existing change management requirements, often in varying time constraints and levels of details.Demonstrate the ability to execute the translation of high-level conceptual information and ideas to written material that is thorough and thoughtful for the intended audienceOperate within and actively contribute to a growing and structuring program with a senior mentality towards resolutions, improvements, and increasing structure to the program appropriately over time. Serve as a subject matter expert on operational procedure and processes, advising leadership through sound decision-making on process optimization or areas of risk.Serve as a senior individual contributor on the operations policy and procedure team, leading by example, displaying a high level of ownership, and mentoring others.Interact and proactively communicate with varying levels of department and operations leadership to ascertain areas of need or improvement in the program

What We Look For:

2+ Years of experience directly related to procedural documentation and content creationFormal writing or technical procedural writing experience requiredExceptional verbal and written communication skillsBachelor's degree requiredFinancial services regulatory and compliance knowledge requiredExperience in a startup, fintech, or fin-serv call center environment requiredSense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasksHighly organized individual with the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topicsExpert proficiency with Google Suite and Microsoft OfficeAbility to thrive in an intense, do-it-yourself, start-up environment that has a fast pace and continuous change with ease and comfortAbility to react with appropriate levels of urgency to situations and events that require quick response or turnaround; and ability to switch gears at a moment’s noticeAbility to complete a high volume of tasks and projects with little or no guidance on time management and work organizationAble to maintain a high level of integrity and discretion in handling confidential information


What We Offer You:

Competitive salary and stock option plan100% paid coverage of medical, dental and vision insuranceFlexible PTOOpportunities for professional growth and developmentPaid parental leaveHealth & wellness initiatives

The starting pay for this position in Phoenix, Arizona is USD $85,000 annually and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.

#BI-Hybrid #LI-Hybrid

  • Senior Technical Writer

    1 day ago

    Phoenix, United States Accolite Full time

    This is an onsite (on-site 5 days/week) role based in Phoenix, AZ (USA).Job Title: Sr Technical WriterLocation: Phoenix/Scottsdale, AZContractOverview:We’re searching for an experienced technical writer to join our team. The ideal candidate will have proven success in an IT organization developing runbooks and playbooks to assist with the timely...

  • Senior Technical Writer

    1 day ago

    Phoenix, United States Accolite Full time

    This is an onsite (on-site 5 days/week) role based in Phoenix, AZ (USA).Job Title: Sr Technical WriterLocation: Phoenix/Scottsdale, AZContractOverview:We’re searching for an experienced technical writer to join our team. The ideal candidate will have proven success in an IT organization developing runbooks and playbooks to assist with the timely...

  • Sr Reimbursement Analyst

    7 days ago

    Phoenix, Arizona, United States CommonSpirit Health Full time

    OverviewCommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...

  • Sr Reimbursement Analyst

    5 days ago

    Phoenix, United States CommonSpirit Health Full time

    Overview CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...

  • Sr Advanced Software Engineer

    2 weeks ago

    Phoenix, United States CareerBuilder Full time

    Aversan Inc. (www.aversan.com ) is a reputable engineering company that provides expertise in the aerospace and defense industries. We are currently seekingaqualified Sr Advanced Software Engineer, Responsible for development, systems integration, and verification of Datalink Communication applications to be hosted on the Next Generation Avionics Platform....

  • Sr Reimbursement Analyst

    1 week ago

    Phoenix, Arizona, United States CommonSpirit Health Full time

    Overview: CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...

  • Sales Coordinator Sr

    3 weeks ago

    Phoenix, United States Waste Management Full time

    ** Sales Coordinator Sr** **** New Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and...

  • US - Sr Systems Engineer

    2 days ago

    Phoenix, United States Experis Full time

    Title: Sr Systems Engineer Location:Phoenix AZ 85034 Contract Key Responsibilities We are seeking experienced engineers with product development and systems integration of Aerospace products such as sensors, effectors, and control system components used on safety critical systems including, but not limited to, gas turbine engines. This would include...

  • US - Sr Advanced Software Engineer

    2 days ago

    Phoenix, United States Intelliswift Software Inc Full time

    Job id: HONJP00181151 Job title: Sr Advanced Software Engineer Location: Phoenix, AZ 85027 Duration:6+ months (Possibility of extension) Description 3+/2 Hybrid model Prior Client and/or Anthem exp a BIG PLUS Exp/Past employment at : Garmen, Boeing, L3Harris, Blue Orgin a bonus Integrated Systems Requirements Responsible for integrated systems requirements...

  • Sr Project Manager + Electrical | $135K

    6 days ago

    Phoenix, AZ, United States CyberCoders Full time

    Phoenix, AZ Full-time $135,000.00 - $175,000.00Posted 03/22/2024Job Title: Sr Project Manager  + Electrical Salary: $135K - $175K | OTE $190K+Location: Greater Phoenix, AZSolid Benefits: Vehicle Allowance, Gas Card, 401K, Medical, Dental, Vision, Life Insurance available at Start Date!About Us:With over 60+ years in business, we are is a leader in...

  • Sr. Analyst

    3 weeks ago

    Phoenix, Arizona, United States Marriott Full time

    Job Number Job Category Information TechnologyLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJOB SUMMARYThe Sr. Analyst, Insider Threat Incident Response Analyst uses a solid working knowledge of insider threat behavior to respondto...

  • Sr HR Quality Analyst

    7 days ago

    Phoenix, United States Common Spirit Full time

    Overview CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...

  • Sr. Distribution Engineer _ HM

    4 hours ago

    Phoenix, United States Solvenow Inc. Full time

    About the job Sr. Distribution Engineer _ HM Description The Senior Distribution Engineer will lead design project teams to create world-class designs for new projects, alterations, and redevelopments on various 2.4kV to 34.5kV overhead and underground utility distribution projects. The Senior Distribution Engineer will lead the project team throughout the...

  • Sr. Analyst

    2 weeks ago

    Phoenix, United States CommonSpirit Health Full time

    Overview: CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...

  • Sr Data Analyst

    4 weeks ago

    Phoenix, Arizona, United States CoolSys Full time

    Overview: With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the...

  • US - Sr Systems Engineer

    1 day ago

    Phoenix, AZ, 85034, Maricopa County, AZ, United States Experis Full time

    Title: Sr Systems Engineer Location: Phoenix AZ 85034 Contract Key Responsibilities We are seeking experienced engineers with product development and systems integration of Aerospace products such as sensors, effectors, and control system components used on safety critical systems including, but not limited to, gas turbine engines. This would include...

  • Sr HR Quality Analyst

    3 weeks ago

    Phoenix, Arizona, United States CommonSpirit Health Full time

    Overview: CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...

  • Environmental Health and Safety Specialist

    4 days ago

    Phoenix, United States City of Hope Full time

    The Translational Genomics Research Institute (TGen), an affiliate of the City of Hope, has an opening for an Environmental Health and Safety Specialist. TGen is an Arizona-based, nonprofit medical research institute founded in 2002, dedicated to conducting groundbreaking research with life-changing results. Research areas include the genetic components...

  • Mechanical Engineer

    7 days ago

    Phoenix, United States LanceSoft Full time

    Title: Sr Mechanical Engineer Location: Phoenix AZ 85034 Duration: 06+ Months with possible extension Shift time: 1st Shift Designs, develops and tests all aspects of mechanical components, equipment, and machinery. Applies knowledge of engineering principles to design products such as engines, instruments, controls, robots, machines, etc. May be involved...

  • Sales Account Manager

    3 weeks ago

    Phoenix, United States S & T Group Full time

    Job DescriptionJob DescriptionPRIMARY FUNCTIONS FOR METAL SUPERMARKETS The main objective of this position is to service the needs of the customer base that contact us by telephone, fax or as walk-in business. This individual is expected to be aware of and support all goals relating to sales plans and costs and to conduct him/herself in a professional...