Field Quality Assurance Specialist

Found in: Talent US C2 - 2 weeks ago

Lubbock, United States IAA Full time

IAA, an RB Global, Inc. Company is seeking a Field Quality Assurance Specialist to join our team in Lubbock, TX

The purpose of this role is to ensure quality standards are met with State Farm provider Service Level Agreements (SLA’s). The successful incumbent is responsible for warranting check-in details are correct and completed timely; image quality is to standards; physically inspect the vehicle for wash quality and that all personal documents have been removed and placed in the agreed location. The agents focus on all provider “Quality Assurance” is executed to prevent extra work though SMRT reporting from State Farm and guarantying we maintain exceptional confidence of the customer/provider. The Agent will confirm that the provider vehicles are ready for sale and that all inventory is checked on regular/cyclical basis for Quality Assurance to make sure we are protecting the provider assets to the best of our ability.

Key Responsibilities:

  • Image quality review, identify trends and areas for improvement and provide input to manager(s) to enhance training or create action plans to address issue(s) with branch team.
  • Maintain a solid understanding of provider expectation, quality methodology; meet/exceed Provider/State Farm Service Level Agreement (SLA) timelines.
  • Accurate check in attributes.
  • Personal item removal.
  • Make sure the drop zone area is presentable.
  • Full Inventory asset protection.
  • Missing parts compliance.
  • Operate passenger vehicles in a safe manner for the purposes of moving the vehicles around the facility and/or participating in drive-through auctions.
  • Ability to apply appropriate use of security, maintenance, and safety procedures to protect Company and customer assets.
  • Remain alert to potential hazards associated with heavy equipment and other vehicles operated in assigned work area.
  • Ability to work in varying climates, weather conditions, and walking surfaces, inside and outside.
  • General mechanical knowledge of makes and models of vehicles required.
  • Be receptive to feedback and embrace continuous improvement
  • Duties are subject to change, based on business needs.

Competencies:

  • Superior attention to detail
  • Excellent customer service skills
  • Able to handle multiple priorities effectively
  • Ability to identify, analyze and solve problems within the business context
  • Strong organizational and problem-solving skills
  • Exceptional written and verbal communication skills
  • Ability to work under pressure
  • Self-motivated

Qualifications:

  • High School diploma or equivalent.
  • 3-4 Years relevant experience in insurance or internal working knowledge of field quality resolutions.
  • Excellent teamwork skills: proven ability to influence cross-functional teams without formal authority.
  • Ability to communicate, in written and verbal form, with diverse audiences, internal and external to the company, in a clear and comprehensible manner.
  • Advanced Proficiency in Microsoft Office Suite.

In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

About IAA, an RB Global, Inc. company:

IAA, an RB Global, Inc. company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.

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