Sales Application Specialist
4 weeks ago
POSITION SUMMARY: The Application Specialist works closely with our sales team and other parts of the organization to drive growth in our vertical turbine business in water well and waterworks applications. The role involves providing technical expertise and support to our customers, conducting product evaluations, and developing solutions that meet our customers' needs.
ROLE AND RESPONSIBILITIES
Essential duties and responsibilities include, but are not limited to:
• Team with sales and customers/prospects to provide technical expertise and support on vertical turbine pump applications, including evaluating customer requirements and recommending appropriate products and solutions.
• Collaborate with the sales team and other parts of the organization to identify and pursue business opportunities in the vertical turbine pump space, including conducting market research and competitor analysis.
• Evaluate customer requests and provide quotes, including BOM and estimated lead times.
• Help develop technical documentation, such as product specifications, installation guides, and technical training materials, to support the sales team and customers.
• Deliver technical presentations and training to customers, sales team, and other stakeholders to promote our waterworks products and solutions.
• Utilize and update the CRM, quotation software, and sizing software.
• Provide troubleshooting and technical support to customers, addressing product-related issues and resolving problems in a timely manner.
• Where needed or appropriate, advise manufacturing.
• Collaborate with internal teams, such as engineering, manufacturing, and quality assurance, to ensure product performance and quality meet customer requirements and expectations.
• Attend industry events, trade shows, and conferences to promote our vertical turbine products and solutions and build relationships with customers and industry stakeholders.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
• An associate (bachelor's preferred) degree in Engineering or 10+ years of waterworks or related field experience.
• Strong knowledge and experience in vertical turbine pump application, including an understanding of well systems, practices, and requirements.
• Five to ten years proven experience in a technical or technical support role, preferably in the groundwater industry.
PREFERRED SKILLS
• Deep technical expertise in pump configuration and support.
• Deep knowledge of blueprints, callouts, industry codes, and customer specs.
• Excellent analytical and problem-solving skills, with the ability to evaluate customer requirements and provide effective solutions.
• Strong communication and presentation skills, with the ability to convey technical information to both technical and non-technical audiences.
• Ability to work independently and collaboratively in a team environment with a customer-centric approach.
• Familiarity with manufacturing processes and quality assurance practices.
• Proficient in MS Office suite (Word, Excel, PowerPoint).
• Excellent written and oral communication skills.
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