Customer Service Specialist

Found in: Talent US C2 - 2 weeks ago


Ontario, United States Newegg Full time

Company Overview:

A leading supplier of top-rated hydroponic supplies, dedicated to providing high-quality products and exceptional service to our customers. With our commitment to innovation and customer satisfaction, we aim to revolutionize the hydroponics industry and empower growers worldwide.

 

Job Description:

We are currently seeking a Customer Service Specialist to join our team at our Ontario location. As a Customer Service Specialist, you will play a vital role in ensuring our customers receive outstanding support and assistance with their hydroponic supply needs.

 

Responsibilities:

- Provide exceptional customer service by assisting customers with inquiries, orders, and product information via phone, email, and in-person interactions.

- Process customer orders accurately and efficiently, ensuring timely delivery and satisfaction.

- Resolve customer complaints and issues in a professional and timely manner, striving to exceed customer expectations.

- Act as a knowledgeable resource on hydroponic products, offering guidance and recommendations to customers based on their specific needs.

- Collaborate with other departments, such as sales and logistics, to address customer inquiries and ensure smooth order processing and fulfillment.

- Maintain accurate records of customer interactions and transactions in our CRM system.

- Continuously seek opportunities to improve customer service processes and procedures to enhance the overall customer experience.

 

Requirements:

- Previous experience in a customer service role, preferably in a retail or e-commerce environment.

- Strong communication skills, both verbal and written, with a customer-focused approach.

- Excellent problem-solving abilities and the ability to handle challenging situations with diplomacy and tact.

- Knowledge or interest in hydroponic supplies and gardening techniques is a plus.

- Proficiency in computer systems and software, including MS Office and CRM software.

- Ability to work effectively in a fast-paced environment and multitask effectively.

- A positive attitude, willingness to learn, and a strong commitment to providing exceptional service to our customers.

 

#Aprior



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