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Sportsbook Lead Supervisor
2 months ago
JOB SUMMARY:
WELCOME TO THE EMPIRE William Hill ., America's leading sports book provider, has an immediate opening for a Lead Sportsbook Supervisor at the Harrah’s Hotel and Casino in Laughlin, NV. Reporting to the District Manager, you will be face of our sportsbook operations.
BEHOLD Reporting to the District Manager, you will be face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.
KEY JOB FUNCTIONS :
Effectively assist and manage the day-to-day activities and business levels of the sports book: scheduling, training, and mentoring staff, and fostering an environment focused on high performance, compliance, and excellent customer service Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms Manage all aspects of our sports betting equipment Demonstrate leadership and ensure operational effectiveness Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members, always Ensure betting control guidelines are adhered to within the sports book Foster an environment focused on customer service and compliance Develop skills and knowledge of the sports book team Establish and maintain effective and professional working relationships with internal and external contacts Promote a positive image for William Hill within the industry and community Ensure completion of semi-weekly cash count is conducted every Monday and Friday Complete exception reports issued by audit Enforce all company policies and procedures Collaborate with Sportsbook Manager on coaching employees when not meeting company expectations Address customer complaints Additional duties as assignedEXPERIENCE/QUALIFICATIONS:
21+ years of age or older Successfully pass a background check Able to obtain a gaming license from the Nevada Gaming Control Board and other jurisdictions where deemed necessary Must be able to work independently with minimal supervision Must be confident in one’s ability to assess situations and make informed decisions Good interpersonal communication skills Ability to manage relationships Strong problem-solving skills Ability to manage a diverse range of activities and effectively prioritize responsibilitiesPHYSICAL & MENTAL DEMANDS:
Must be able to stand for extended periods of time. Must be able to lift, pull or push 25 lbs. Must be able write for extended periods of time. Must be able to twist, bend or reach with no significant boundaries. This position may be exposed to a smoke-filled environment