LP Business Analyst- Ecomm Guest Facing

2 weeks ago

Bolingbrook, United States Ulta Beauty, Inc. Full time

OVERVIEW



Be a part of an exceptional team that leads company shrink mitigation and safety initiatives while keeping our Guests, Associates, and Communities at the center of everything they do. The face of retail is constantly changing, and this agile team is at the forefront of the latest Loss Prevention technology and analytical tools that help protect company assets every day. Through operational excellence, innovation, and collaboration, the Loss Prevention team is exceptional at quickly designing and implementing innovative new solutions for diverse Loss Prevention challenges while simultaneously building strong partnerships across Human Resources, Stores Operations, Supply Chain, and Compliance teams. Do you enjoy investigating company profitability opportunities? Are you a proactive critical thinker who loves executing a strategic business plan? Then consider joining the Loss Prevention team today

THE IMPACT YOU CAN HAVE:

Under general supervision, the Analyst, Loss Prevention e-Commerce guest facing is responsible for the analysis of data produced through the e-Commerce fraud program for possible fraud, procedural violations, and system and training opportunities. Their focus is to investigate and respond to Guest Service incidents in a timely manner. 

In all we do, we strive to uphold the company’s values in which we win together, give wow experiences, improve always, do what’s right, champion diversity and, love what we do and own what we do.

YOU'LL ACCOMPLISH THESE GOALS BY:

Monitoring Guest Service queue and respond to tickets in a timelyPartner with stakeholders, including Guest Services, E-commerce, and Loyalty teams to resolve customer complaints related to E-commerce and develop processes and standards for responding to these escalations. Reviewing and respond to C-Suite Guest escalations related to Loss Reviewing system-generated data to identify fraudulent orders accepted or rejected by Reporting fraud system results to the business and prepare recommendations for future Utilizing tools as assigned to assist with internal Reviewing system-generated data to evaluate performance of fraud tool in preventing fraudulent transactions and limiting rejection of legitimate orders. Making recommendations regarding the implementation of new Learning and have a good working knowledge of cross-functional processes within LP E-commerce including Charge-back queue, and basic trend analysis to support the team during peak periods and support projects and process improvements.

THE ESSENTIALS FOR SUCCESS:

Undergraduate degree (related field), accumulated 5 years of relevant work experience (or equivalent combination of education and relevant work experience). 2-4 years’ experience with E-commerce systems, retail, and/or guest services including specific experience with fraud Use Microsoft tools to communicate information in concise, detailed, and accurate Communicate information in oral form in concise, detailed, and accurate Formulate Microsoft Excel spreadsheets to provide, from imported data, performance totals, averages, and other statistics. Knowledgeable about social Use excellent analytical and related report development skills to interpret data and present summary conclusions in an understandable format. Work independently using excellent prioritizing skills to provide the business with productive analyses and useful problem solutions.

PREFERRED OR SPECIAL POSITION REQUIREMENTS

Night and weekend scheduling Must be able to travel in town, and out of town, occasionally to attend training sessions and user conferences.

 #LI-JB2



ABOUT

At  Ulta Beauty  (NASDAQ: ULTA),  the possibilities are beautiful . Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

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