Telecommunications Technician I, II, or III
Found in: Talent US C2 - 2 weeks ago
Position Summary
Telecommunications Technician I
Entry Level technician position in a multi-level technical position structure. Incumbent demonstrates and applies basic competence in telecommunication systems installation, operation, and maintenance activities as applicable to NPPD’s telecommunications system.
Telecommunications Technician II
Journey level skilled technician position in a multi-level technical position structure. Incumbent demonstrates and applies broad-based technical competence in telecommunication systems installation, operations, maintenance, and trouble-shooting activities as applicable to NPPD’s telecommunication systems. The incumbent also demonstrates and applies advanced technical expertise at a detailed level in at least three of NPPD’s telecommunications system disciplines serving as technical expert for installation, operations, maintenance and troubleshooting of same. Progression to this level is based on employee’s mastery and application of required skills.
Telecommunications Technician III
Highest level technician position in a multi-level technical position structure. The incumbent demonstrates and applies advanced technical expertise at a detailed level in at least two of NPPD’s telecommunication system disciplines: serving as technical expert for installation, operations, maintenance, and troubleshooting of same, masters two disciplines at the expert systems level and serves as technical advisor and management liaison in several of NPPD’s telecommunications system disciplines. Progression to this level is based on employee’s mastery and application of required skills.
Education, Training and Experience
Telecommunications Technician I
Associate degree in electronics or equivalent military education/experience is required.
Previous telecommunications equipment operations and maintenance experience is desired but not required.
Must demonstrate understanding of basic electrical/electronic theory, the ability to read and understand schematics, the ability to effectively use test equipment used in telecommunications systems and the ability to effectively troubleshoot electronic circuits.
Telecommunications Technician II
Associate degree in electronics or equivalent military education/experience is required.
Must have passed the oral, written, and practical skills testing for Technician Level I of NPPD's Telecommunications Technician Progression Program OR have a minimum of 3 years of equivalent work experience.
Telecommunications Technician III
Associate degree in electronics or equivalent military education/experience is required.
Must have passed the oral, written, and practical skills testing for Technician Level II of NPPD's Telecommunications Technician Progression Program OR have a minimum of 5 years of equivalent work experience.
Progression to Level Ill Technician is based on employee's demonstration of advanced skills as outlined in Level Ill Technician requirements.
Experience
Strong skill set and hands-on experience in Cisco routing, switching, and CUCM preferred.
Licenses and/or Certifications
None
Essential Duties & Responsibilities
Telecommunications Technician I
Completing work assignments and working with internal and external customers to satisfy their requirements. SAP reporting and authorization processes along with general telecommunication reporting and tracking requirements.
Installation, troubleshooting, repair, testing and general maintenance of telecommunication systems.
Applies skills and knowledge acquired through technical training to perform tasks and resolve issues associated with telecommunications systems and equipment.
Responds to customer service requests in a timely manner. Resolves stated problems or issues to the customer’s satisfaction.
Must be able to travel, be on call, and be available for work on short notice as needed.
Essential Duties & Responsibilities (Continued)
Telecommunications Technician II
Performs all duties of a Telecommunications Technician I.
Performs detailed operation and maintenance work in three of the seven disciplines: Data Networking, Land Mobile Radio, Piloted Relaying, Network Channels, Microwave Radio, Fiber, Telephony.
Assists Technician Level I personnel in all work requirements where experienced technical skills are needed. Provides technical support to engineering groups (Telecommunications and TSE). Performs all preventative maintenance plans for systems in the qualified disciplines.
Installation, troubleshooting, repair, testing and general maintenance of telecommunication systems.
Applies skills and knowledge acquired through technical training to perform tasks and resolve issues associated with telecommunication systems and equipment. Serves as technical resource to other technicians.
Responds to customer service requests in a timely manner. Is effective in interviewing and probing techniques necessary to identify problems, determining root cause, and applying required corrective action. Resolves problems or issues to the customer’s satisfaction. Counsels customers on issues of a technical nature.
Must be able to travel, be on call, and be available for work on short notice as needed.
Works within SAP reporting and authorization processes and general telecommunication reporting and tracking requirements to perform daily work routines. Advises other technicians regarding the same.
Essential Duties and Responsibilities
Telecommunications Technician III
Performs all duties of a Telecommunications Technician I and II.
Performs detailed operation and maintenance work in two of the seven disciplines: Data Networking, Land Mobile Radio, Piloted Relaying, Network Channels, Microwave Radio, Fiber, Telephony; and expert work in two of the disciplines. Assists Level I and II Technician personnel in all work requirements where experienced/expert technical skills are needed.
Installation, troubleshooting, repair, testing and general maintenance of telecommunication systems.
Applies skills and knowledge acquired through technical training to perform tasks and resolve issues associated with telecommunication systems and equipment. Serves as technical consultant and advisor to other technicians. Collaborates with management on technical and strategic issues regarding telecommunications.
Responds to customer service requests in a timely manner. Is effective in interviewing and probing techniques necessary to identify problems, determining root cause, and applying required corrective action. Resolves problems or issues to the customer’s satisfaction. Counsels and advises customers and telecommunication department management on issues of a technical nature.
Must be able to travel, be on call, and be available for work on short notice as needed.
Works within SAP reporting and authorization processes and general telecommunication reporting and tracking requirements to perform daily work routines. Advises other technicians regarding the same.
Accountable for other duties as assigned.
Core Competencies
Customer FocusEmployees & Teamwork/Diversity & InclusionIntegrity/ExcellencePublic Service/Environmental StewardshipSafety Salary Information --
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