Senior Collections Manager

3 weeks ago


New York, United States olo Full time

What You'll Do

Monitor the AR aging and conduct outreach to outstanding accounts.  Lead managing the day-to-day collections efforts. Foster professional relationships with customers to promote an increase in response and collection rates. Promptly handle all external and internal communication regarding collections. Identify issues that cause delays in payment and work with internal/external stakeholders to implement solutions. Help design, improve, and implement the collections process. Work with the Customer Success team to coordinate outreach efforts and develop strategies to maximize the effectiveness of collections activities. Work with other departments and outsourced vendors to drive collection efforts. Prepare weekly credit and collections analysis reports and provide regular updates to management. Prepare monthly AR reserve analysis. Own payment application and reach outs for failed payments. Support management on ad-hoc analysis and projects as needed.

What We'll Expect From You

Bachelor's Degree in Accounting, Finance, or related major. 4-6 years of collections experience in a B2B setting. 3 years of AR and Collections management experience, leading teams to improve processes for high-volume businesses Excellent verbal and written client-facing communication skills. Strong computer skills, particularly MS Excel, PowerPoint, and Word. Ability to work well with others in a fast-paced environment. Experience in a Software as a Service environment is a plus. High level of familiarity with Intacct, Paya, Braintree, ZenDesk and Salesforce is a plus. Legally able to work in the US.
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