Collections Team Lead

4 weeks ago

New York, United States Tower Auto Mall Full time

A well-established organization is seeking an experienced Senior Collection Specialist / Lead Collector with a background in collections support to secure payment arrangements and lead a team of collection agents.


**Responsibilities Include:**

  • Pursue payment collection on overdue accounts.
  • Compile a roster of individuals with outstanding payments.
  • Organize the list based on the severity of delinquency.
  • Engage in discussions with customers to establish feasible repayment plans.
  • Manage Repossession Process and evaluate repossession orders when necessary.
  • Maintain detailed records of each contact attempt and its outcome.
  • Create payoff letters upon customer request.
  • Demonstrate adept multitasking skills for handling multiple cases.
  • Identify account status and use appropriate collection techniques.
  • Comply with collection policies, various state and federal laws, rules, and regulations governing credit and collections.
  • Locate customers through acceptable skip tracing techniques.
  • Analyze customer financial information.
  • Apply payments received to proper accounts and make necessary adjustments or corrections.
  • Determine the most effective means of collecting for each account.


**Requirements:**

  • 3-5 years of Recovery/Post Charge-Off Collections experience.
  • Smart, resourceful, and a creative problem solver.
  • Stable employment record.
  • Ability to maintain outstanding attendance at all times.
  • Detail-oriented and outstanding organizational skills.
  • Basic data entry and typing skills.
  • Bilingual Spanish A Plus
  • College Degree is a Plus.
  • Proficiency in both Spanish and English.
  • Basic knowledge of accounting.
  • Proficient with Excel.
  • Being independent is a definite asset for this role.


**Key Skills:**

  • Time-management and organizational skills.
  • Exceptional verbal and written communication.
  • Negotiation and active-listening skills.
  • Ability to easily establish rapport and credibility with customers.
  • Work leadership, data gathering, and financial analysis skills.

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