Intake Customer Service Representative

4 weeks ago

Little Rock, United States Care IV Home Health Full time

Intake Customer Service Representative

Care IV Home Health, a locally owned and operated home health agency, seeks a full-time Intake Customer Service Representative. This is a full-time office-based role with excellent benefits located at our corporate headquarters in Little Rock, AR. As an Intake Customer Service Rep, you would report to our Intake Manager. This is a role that requires a great deal of attention to detail, excellent communication skills, and solid computer skills. A friendly demeanor and the ability to multitask are also important. The general office hours for this position are 8 am to 5 pm, Monday through Friday. If you are interested in applying, please do so online today

Intake Customer Service Representative Benefits:

  • Comprehensive Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Employer-Paid Life Insurance Policy
  • Free Short-Term and Long-Term Disability Policies
  • Lucrative company-sponsored retirement plan with some of the best matching rates in the Arkansas home care industry
  • Generous accrued Paid Time Off (PTO)
  • 6 Paid Holidays
  • Employee Referral Bonus, Cell Phone Discounts on specific carriers, and more.

Intake Customer Service Representative Duties & Responsibilities:

  • Answering phone calls from potential home health patients and referral sources, such as hospital case managers and physician's offices.
  • Describing Care IV's home health service options to patients and referral sources.
  • Over the phone, evaluating and determining whether the patient is suitable for home health care.
  • Verify that their payer source is in the network with Care IV.
  • Sending and receiving faxes with vital supporting documentation, signed orders, etc.
  • Following up with physicians, clinics, long-term care facilities, hospitals, etc.
  • Coordinating new patient onboarding with our marketing team to ensure satisfactory customer service to the referral sources and our patients.
  • Inputting new patient data into the computer system and assisting the RN with tracking and data reporting.
  • Other duties as assigned

Intake Customer Service Rep Required experience:

We are looking for a highly professional candidate to join our team. The ideal candidate should possess the following qualifications:

  • Three to five professional references that can attest to your skills and experience in a medical office setting.
  • Recent experience working in a clinic or other professional medical office setting is required, with a minimum of one year of experience.
  • A solid history of excellent customer service in an office setting.
  • Excellent computer skills and a working knowledge of office machinery (computers, multi-line phones, fax machines, email, etc.) are essential.
  • Knowledge of medical terminology is a must-have skill.
  • Experience with patient intake and processing new patient referrals is preferred.
  • Experience in a Home Health office is a plus but not required.
  • As a healthcare provider in compliance with CMS guidelines & conditions of participation, we require a COVID-19 vaccine as a condition of employment (absent reasonable accommodations).

Thank you for taking the time to read about our exciting opportunity for an Intake Customer Service Representative. If you are a highly professional candidate passionate about delivering exceptional customer service and have the qualifications listed above, we invite you to apply online today. By joining our team, you'll enjoy a supportive and professional work environment, competitive salary, and excellent benefits package. Take the first step towards a fulfilling career with us and apply now. We look forward to hearing from you


Apply online today

EEO M/F DRUG FREE EMPLOYER


#INDHP


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