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Hospitality Professional

1 month ago

Brunswick, United States Chick-fil-A Full time

At Chick-fil-A Brunswick, the Hospitality Professional

role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.

Position Type:

  • Full-time and Part-time

Our Benefits Include:

  • A fun work environment where you can positively influence others
  • Flexible scheduling (and closed on Sundays)
  • Learning first-hand from an experienced Operator and Restaurant Leaders
  • Intentional growth and development to help you reach your professional goals
  • Break meal
  • Scholarship opportunities
  • Competitive pay

Key Characteristics

  • Treating guests, team members and leaders with dignity, honor, and respect at all times
  • Ability to anticipate guest’s needs and respond with urgency
  • Be attentive and courteous at all times with guests
  • Willing and able to work with a sense of urgency for all tasks during shifts
  • Ability to multi task in a fast-paced environment with a friendly and positive attitude
  • Reliability and promptness for scheduled shifts
  • Willing and able to work 2-3 shifts per week for part-time and 4-6 shifts per week for full-time

Critical Success Factors

  • Vision: To serve, support and inspire each other and our guests in ways that demonstrate CARE.
  • Mission: To be a Guardian of the Brand…By making food safety THE priority and striving for operational excellence ALL DAY EVERY DAY
  • People: Commitment to genuine hospitality

Responsibilities

  • Ensure all guests have a great experience while dining in or taking orders to go
  • To report for all shifts with a clean and professional appearance
  • To learn all positions in your area of the restaurant (front or back of house)
  • Use Core 4 at all times
  • Use HEARD model in guest recovery
  • Be a good steward of resources and equipment
  • Follow all Chick-fil-A policies and procedures
  • Attention to detail when filling and delivering guests orders to ensure accurate service
  • Respond with a sense of urgency to all guest’s request to ensure fast service
  • Keep assigned area clean and stocked during shift and restock at end of shift
  • Follow all food safety and quality guidelines to ensure we are serving great tasting food that is safe to eat all day every day.
  • Winning the hearts of guests through consistent execution of role fundamentals
  • Complete assigned trainings within 90 training period in Pathway

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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