Executive Support Technician

3 weeks ago

Renton, United States TEKsystems Full time

Description:

The position is for an Executive Desktop Support Technician to provide day-to-day white-glove process and technical support for their customers (Executives and their Administrative Assistants). This role requires a very high level of technical proficiency and requires an individual with executive presence and strong communication skills. You must be able to quickly and effectively diagnose and resolve issues related to PCs, mobile devices, printers, videoconferencing, Skype Enterprise Voice, business application software and telecommunication issues. This position will have the ability to work as a hybrid (remote and on-site based on end user need). This resource will be expected to be on-call and respond to end user needs as they arise ( if an Exec needs help outside of the resource's shift. In this scenario, the resource will offset their hours; if resource worked hours due to an on-call ticket, they can work hours the next day).

Provide daily tag-ups with executive personnel and perform general IT maintenance tasks, resolve moderate to complex problems immediately. Coordinate more complex IT issues with higher level support staff, while owning and tracking the issues through resolution.

Support executive level conferences and events at the headquarters location as well as an eventual offsite event ( board meetings, earnings calls, leadership meetings, etc.).

You will be at the front line of corporate technology implementations, learning the new technologies, preparing the executive team for use, and supporting the technologies through their lifecycle.

Experience with a large global enterprise preferred.

3+ years’ experience working in support of desk side services with specific focus on supporting executive and their assistants.

Experience supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity.

Experience with Skype Enterprise Voice and Microsoft Outlook/Exchange, including advanced troubleshooting.

Advanced knowledge of iOS and Android mobile devices.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: Medical, dental & vision 401(k)/Roth Insurance (Basic/Supplemental Life & AD&D) Short and long-term disability Health and Dependent Care Spending Accounts (HAS & DCFSA) Transportation benefits Employee Assistance Program Time off/Leave (PTO, Vacation, or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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