Guest Services Lead

3 months ago

Healdsburg, United States Montage International Full time

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please to apply internally.

Guest Services Lead

The Guest Service Lead are often the first individuals that our guests interact with. It is imperative that the Guest Services staff function efficiently, professionally, and as a unified team. The Guest Services Lead is responsible for motivating, organizing, and supervising the Guest Services staff and ensuring success.

Job duties include; although are not limited to:

Overseeing day-to-day Guest Services staff operations, ensuring our standards are executed accurately and with consistency Greeting guests, informing them of property amenities, services, hours of operation, and local areas of interest Prioritizing guest requests for luggage assistance, organizing luggage, ensuring a timely delivery to rooms Preparing weekly work schedule for Guest Services staff based on occupancy and special requests per group resume Recruiting, interviewing, and training new Associates, facilitating ongoing development and learning Serving as a departmental role model, counseling and disciplining Associates Assisting Associates with general Guest Services Agent duties such as helping guests in and out of vehicles, carrying guests’ luggage to and from their rooms, and answering guest questions and fulfilling requests Communicating with other departments to ensure efficient operations and high levels of guest satisfaction Completing any other tasks and assigned High School Diploma or equivalent preferred Previous experience working in an upscale hotel preferred Previous Guest Services Agent or Guest Services Lead experience preferred Basic computer skills required Excellent customer service skills required

Position requires walking, standing, and being outside most of the working day; must be able to stand and exert well-paced mobility for up to 8 hours. Must be able to lift up to 50 lbs. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

The pay scale* for this position is $18.00. 

*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

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