Practice Manager

General Summary of Position

MedStar Health is looking for a Practice Manager to join our MMG (MedStar Medical Group) team

As a Practice Manager, you will plan, manage, and coordinate all patient care activities for medical office location. Implements and maintains organizational policies and procedures pertaining to personnel, federal and state regulations, daily operations, and support of medical care.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move

Primary Duties:

• Provides oversight for the daily operations of the medical office and ensures patient access to care. Responsible for creating and maintaining a professional environment in the medical office. Adjusts operations to maintain peak performance. Establish and maintainappropriate levels of equipmentand supplies. Assists with growth and development of the practice. Coordinates and leads meetings regularly to keep team informed of MHS and MMG goals, practice goals and policy changes.Coordinates the schedule for new providers and modifies existing provider schedules as appropriate. Monitors scheduling practices and staffing levels to ensure patient needs and financial goals are met. Ensures patient satisfaction with the medical group's performance on all levels. Responds timely to patient concerns and requests for information. Engages in service recovery activities as appropriate. Routinely reviews CGCAHPS data and develops action plans to address areas for improvement.

• Responsible for compliance with all policies and procedures for medical office operations, including quality and safety related tasks.Supports and partners with Office of Corporate Business Integrity to educate and inform associates/providers of compliance standards and ensures all associates complete annual training. Appropriately notifies Compliance and/or Legal on issues regarding compliance, privacy, risk management and/or legal issues. Assists with Integrity Hotline investigations, resolutions, and compliance, legal, and safety event investigations. Expected to develop a general understanding of Emergency Preparedness policies and emergency operations procedures.

• Responsible for office financial performance. Partners with Director of Operations, Physician Leadership and Finance to prepare annual budget; ensures practice is meeting monthly budget targets and works with Facility Medical Director and Director of Operations to course correct. Prepares and monitors monthly statistical reporting of key operations and financial factors for the medical office. Responsible for the financial performance of the medical office in the following key areas: Cash collection, timely charge capture, data entry, coding/documentation, bank deposits, and daily, weekly, and monthly reporting. Coordinates accounts payable activities according to organizational procedures.

• Responsible for Personnel Management. Supervises all non-provider staff within the office. Ensures staff aretrainedin emergency procedures andidentifies the need for additional skills training. Evaluates and actively manages associate performance. Actively encourages associate growth and development. Maintains and coordinates all staff schedules to accommodate patient flow. May include direct patient care services. Actively engages in recruiting, hiring, orienting, promoting, reviewing,weekly payroll, and terminating staff according to organizational policies. Maintains up-to-date staff files of required certifications and licenses. Fosters staff engagement and productivity.

• Develops, executes, and monitors Action Plans related to Associate Engagement Surveys. May oversee the patient billing and collection function. Works with the staff to ensure patient billing and collection function is continually monitored. Works with PUBS and other Revenue Cycle personnel to ensure optimization of billing cycle. Oversees training and education of staff on insurance changes and regulations.

Qualifications:

• High School Diploma or GED, Bachelors degree in Healthcare Administration or related field preferred.

• 3-4 years healthcare/medical office experience required.

• 2 years general management experience required; preferably in an ambulatory care setting.

• Courses in medical terminology preferred.

• Excellent organizational and management skills.

• Proficiency with office equipment, Microsoft Office, and medical office software.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
• Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.