ITUS - IT Technician 1

3 weeks ago

Bellevue, United States Innova Solutions Full time
Innova Solutions is immediately hiring for an IT Technician.

Position type: Full-Time, Contract
Duration: 12 Month
Location: Bellevue, WA (Hybrid)

As an IT Technician, you will:
Provide prompt and accurate technical support, ensuring a high level of customer satisfaction and adherence to Service Level Agreements (SLAs). Major Job Duties: Perform desk-side Windows XP workstation support in a networked office environment. Supporting or performing MS Office and Outlook configuration and troubleshooting. Software installation and configuration. New user set up; printer and network file share configuration and troubleshooting; peripheral installation, configuration and troubleshooting; and computer/user moves, adds, and changes. Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, escalating problems as required. Accurately and effectively resolving and closing assigned trouble tickets in accordance with SLA requirements.
Education/Experience: Bachelor’s degree in related technical field or equivalent education/experience. Certifications to include A+, Security +, Net+, Microsoft, and Dell (certain certifications will be required within a certain timeframe of employment) – preferred. Entry level - 2 years of experience providing customer support for Windows XP and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting. 2 years of experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as Remedy) and the ability to track and document actions taken. Skills and Competencies: Ability to demonstrate outstanding customer service skills. Strong oral and written communications skills. Ability to demonstrate strong interpersonal skills and the ability to work independently with minimal supervision. Ability to diagnose and troubleshoot workstation, application, peripheral, TCP/IP, and/or printer problems. Ability to demonstrate strong organizational skills and the ability to follow documentation procedures. Must be able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers. Notes: IT Support 4-5 years of experience Imaging PC/laptop, PC refresh, Incident ticket, network peripheral, switches, firewall, TCP/IP Customer facing, directly interface with end user. People skills, interacting end user daily. Customer focus highly important. Provide training on Asset mgmt. ServiceNow, active directory.
The ideal candidate will have: 2-5 years of experience in IT Support, PC/laptop Imaging, PC refresh and some Network/Switches knowledge.

Thank you
Dishank Sharma
Sr Associate Recruitment

PAY RANGE AND BENEFITS:
Pay Range*: $22-27 per Hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

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