Helpdesk Tech 1

3 weeks ago


Bellevue, United States System One Holdings, LLC Full time

System One is seeking to contract with a highly capable and motivated Helpdesk Technician on-site in Bellevue, WA for a yearlong position.

Responsibilities

  • Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
  • Active Directory Account maintenance
  • Managing access to internal and external collaboration spaces
  • PC Lifecycle Management
  • Conference Room Support
  • Inventory Receiving, & Tracking
  • Fulfill software requests
  • Printer management
  • Business travel support
  • Demonstrate and assist with remote access to our client's resources
  • Support users at remote sites and Everett Lab
  • Assisting with onboarded as assigned
Key Qualifications and Skills
  • Communicate openly and display respect and a desire to foster teamwork.
  • Able to quickly learn and implement new concepts
  • Calm in stressful situations and able to think through those situations to find the best outcome
  • Customer service ability and interpersonal skills
  • Organizational skills
  • Proactive on finding areas within our process that can be improved and making these suggestions to the team
  • Highly adaptable with problem solving
  • The successful candidate will possess a high degree of trust and integrity, communicate openly and display respect, and a desire to foster teamwork
  • Actual position starting level and title will be determined based on assessment of qualifications.
Areas for development include
  • Supporting customers and clients both in person and remotely
  • Rapid deployment imaging technologies MDT and SCCM
  • Windows 10 in a domain-managed environment
  • A general understanding of DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them
  • A general understanding of modern Information Security principles and practices
  • Experience with a commercial ticketing system JIRA
  • An understanding of desktop and laptop hardware


Pay Range based on experience $30-$40/hour

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