Helpdesk Tech 1
3 weeks ago
System One is seeking to contract with a highly capable and motivated Helpdesk Technician on-site in Bellevue, WA for a yearlong position.
Responsibilities
- Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
- Active Directory Account maintenance
- Managing access to internal and external collaboration spaces
- PC Lifecycle Management
- Conference Room Support
- Inventory Receiving, & Tracking
- Fulfill software requests
- Printer management
- Business travel support
- Demonstrate and assist with remote access to our client's resources
- Support users at remote sites and Everett Lab
- Assisting with onboarded as assigned
- Communicate openly and display respect and a desire to foster teamwork.
- Able to quickly learn and implement new concepts
- Calm in stressful situations and able to think through those situations to find the best outcome
- Customer service ability and interpersonal skills
- Organizational skills
- Proactive on finding areas within our process that can be improved and making these suggestions to the team
- Highly adaptable with problem solving
- The successful candidate will possess a high degree of trust and integrity, communicate openly and display respect, and a desire to foster teamwork
- Actual position starting level and title will be determined based on assessment of qualifications.
- Supporting customers and clients both in person and remotely
- Rapid deployment imaging technologies MDT and SCCM
- Windows 10 in a domain-managed environment
- A general understanding of DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them
- A general understanding of modern Information Security principles and practices
- Experience with a commercial ticketing system JIRA
- An understanding of desktop and laptop hardware
Pay Range based on experience $30-$40/hour
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