Branch Operations Supervisor

4 weeks ago

Seattle, United States Indie campers Full time

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. 

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

 

THE ROLE

We’re looking for travel enthusiasts with a passion for guest service for our depot in Kent - Seattle. You’ll be the face of our company, reporting directly to the North America - Operations Area Manager, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee  smooth operation of the depot. 

WHAT WILL YOU WORK ON?

  • Guarantee all incoming rentals, perform and organise check-ins and check-outs, and coordinate the team’s activities;
  • Handle customer complaints, emergencies, and any local issue that may arise to make sure operations run smoothly;
  • Training, supervising, and coaching your team (1 to 3 people);
  • Preparing and cleaning our campervans, monitor maintenance and repairing needs;
  • Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition;
  • Source and establish a network of vendors and external partners to assist your depot operations;
  • Control workforce scheduling according to the activities, manage and report inventory, and stock;
  • Assisting in reselling campervans, preparing and presenting them on-site to prospective and final buyers.

WHO ARE WE LOOKING FOR?

  • You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
  • 1+ years of experience in a team management/lead/supervisory role;
  • You’re fluent in English (mandatory);
  • You’re eligible to work in the US, have a valid driver's license and feel confident enough to drive a campervan (mandatory);
  • You’re available to work rotating shifts, including weekends and public holidays;
  • You’re a responsible person who takes their work seriously and can be relied upon. 

THE INDIE COMMITMENT

  • Being part of a young, fast-growing and innovative company where you make a difference;
  • Career development opportunities in Field Operations around the US and Europe, or transitioning to an HQ role in Lisbon or Los Angeles;
  • Continuous training and coaching to develop the skills that matter to you;
  • Schedules fixed in advance, with weekends and holidays being rotated between team members;
  • Compensation package that includes additional monthly variable salary, according to your performance and results, as well as a Referral Bonus Program;
  • Free Road Trips, so you can experience 1st hand trips around the US and Europe.

Are you ready to Go Indie?

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