Director of Service Operations
1 week ago
We are seeking a Director of Service Operations based out of our Corporate Office in Hudson, Ohio, to provide strategic leadership in shaping field service policies, optimizing service delivery, and driving initiatives that enhance value for both ForTec's internal and external customers. Essential functions of this position include:
- Lead and develop Service Operations teams to ensure exceptional customer service and operational efficiency, including overseeing the Field Service candidate selection, training and development, and performance management.
- Drive daily Service Team operations to achieve service objectives and enhance customer experiences.
- Develop and deploy a strategic Service Operations plan aligned with company goals to enhance service delivery and maximize equipment uptime and reliability.
- Identify and implement an organization-wide strategic Service plan that aligns with company goals and develop a KPI reporting process to identify areas or locations that need improvement.
- Establish and achieve service revenue and expense targets that are in line with ForTec’s overall growth strategy.
- Drive continuous improvement initiatives and identify opportunities for efficiency gains, cost reduction, and enhanced service quality.
- Develop and maintain a fleet replacement strategy based on specific utilization, life cycle costs, maintenance history and field performance.
- Develop and execute an organization-wide strategic Fleet Management plan aligned with company objectives, to include a KPI reporting system to monitor performance and identify areas or locations requiring improvement.
- Conduct annual fleet planning meetings to establish fleet and equipment needs, requirements, and functionality to support current and future business activities.
- Manage vendor relationships, ensuring high-quality service and compliance with agreements.
- Conduct team meetings to communicate objectives, provide feedback, and track performance.
- Report regularly to senior management on key performance metrics and areas for improvement.
Qualifications
- Bachelor’s degree required in a technical field or Business degree with substantial technical experience.
- Minimum 5 years’ experience leading field service operations.
- Previous leadership experience developing a successful team in a highly collaborative environment.
- Demonstrated success in leading staff and teams, developing and executing plans to achieve common goals, creating a positive and productive work environment, and coaching and developing staff.
- Ability to analyze complex problems, identify solutions and provide decision making leadership to effectively influence others.
- Strong collaboration skills with proven ability to drive results through others.
- Strong interpersonal, verbal, and written communication skills.
- Strong knowledge of Microsoft office applications required.
- Proficient in process improvement methodologies (lean, six sigma, TQM, PDCA).
- Ability to travel based on business needs – up to 25%.
Additional Information
Our continued growth and success have allowed us to provide exciting career opportunities for passionate, customer-focused, and highly motivated individuals. We provide our employees with a generous benefits package, including:
- Competitive compensation package
- 401(k) plan with generous company match; Annual Profit-Sharing opportunity
- Medical, dental, vision, disability, and life insurance plan options
- Free Teladoc Health Account
- Generous Paid Time Off (PTO)
- Company Paid Holidays
- Health and Wellness Rewards Program
- Employee Referral Bonuses
- Service Milestone Awards
Join ForTec Medical – make YOUR impact today
The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
-
Director of Operations
3 weeks ago
Hudson, United States New York Cancer & Blood Specialists Full timeDirector of OperationsAt New York Cancer & Blood Specialists, we're seeking a highly skilled Director of Operations to join our team. As a key member of our leadership team, you will be responsible for overseeing the implementation and compliance of process improvement initiatives to enhance patient throughput and quality.Key Responsibilities:Manage a...
-
Regional Director of Operations
4 weeks ago
Hudson, New Hampshire, United States BayMark Health Services Full timeRegional Director of Operations Job DescriptionBayMark Health Services is seeking a highly skilled Regional Director of Operations to lead our Opiate Treatment Program in Massachusetts or New Hampshire. As a key member of our leadership team, you will be responsible for developing and executing business strategies that drive long-term profitable growth...
-
Program Supervisor
16 hours ago
Hudson, Wisconsin, United States Lutheran Social Service of Minnesota Full timeJob SummaryLutheran Social Services is seeking a Program Supervisor to oversee the daily operations of our Exodus House residential program. The successful candidate will have experience in substance use treatment and supervision, as well as excellent communication and leadership skills.Key ResponsibilitiesSupervise and support program staff in providing...
-
Director of Operations
3 weeks ago
Hudson, United States New York Cancer & Blood Specialists Full timeDirector of Operations Hudson Valley, NY At New York Cancer & Blood Specialists (NYCBS), we foster an environment where passionate professionals thrive. Our 200+ oncologists, hematologists, and staff across 25 locations are united by a mission: redefining what's possible against cancer and blood disorders. With cutting-edge treatments, groundbreaking...
-
Medical Critical Care Services Director
3 months ago
Hudson, United States Frye Regional Medical Center Full timeJob DescriptionJob SummaryThe Director Medical Critical Care Services supports the Medical ICU (8 beds) and the Intermediate Medical Care Unit (12 beds). This Director role reports to the Chief Nursing Officer. The Director is accountable for high quality, safe and appropriate nursing care, competency of clinical staff, and appropriate resource management...
-
Director of Health Services
4 weeks ago
Hudson, United States Vista Prairie Communities Full timeJob DescriptionJob DescriptionStart a new career as a Director of Health Services at Vista Prairie at Red Cedar Canyon, a Senior Living Facility! Join Vista Prairie Communities and elevate your career while making a meaningful impact. Enjoy our supportive culture, outstanding benefits, and the opportunity to build lasting friendships. This is your chance to...
-
Nursing Operations Manager
1 month ago
Hudson, New Hampshire, United States Langdon Place of Nashua - Nashua, NH Full timeJob Overview:Position Title: Assistant Director of NursingCompany: Langdon Place of NashuaKey Responsibilities:Act as a clinical operational bridge between nursing departments and the Director of Nursing.Oversee the quality and effectiveness of clinical operations within nursing units.Work alongside the Director of Nursing to formulate, manage, and oversee...
-
Director of Operations
2 weeks ago
Hastings-on-Hudson, New York, United States New York Cancer & Blood Specialists Full timeDirector of OperationsAt New York Cancer & Blood Specialists, we are seeking a highly skilled and experienced Director of Operations to join our team. As a key member of our leadership team, you will be responsible for overseeing the implementation and compliance of various process improvement initiatives to improve patient throughput and quality.Key...
-
Medical Critical Care Services Director
4 weeks ago
Hudson, NC, United States Frye Regional Medical Center Full timeJob Summary The Director Medical Critical Care Services supports the Medical ICU (8 beds) and the Intermediate Medical Care Unit (12 beds). This Director role reports to the Chief Nursing Officer. The Director is accountable for high quality, safe and appropriate nursing care, competency of clinical staff, and appropriate resource management related to...
-
Director of Supply Chain Operations
2 days ago
Hudson, New Hampshire, United States BAE SYSTEMS Full timeJob Title: Director of Supply ChainBAE Systems is seeking an experienced Director of Supply Chain to lead and guide a geographically dispersed team of supply chain professionals within our Adaptive Communications & Sensing (AC&S) Product Line.Key Responsibilities:Lead and manage a team of supply chain professionals to ensure the technical, financial,...
-
Director of Nursing
4 weeks ago
Hudson, Ohio, United States Hudson Elms Nursing Home Full timeDirector of Nursing Opportunity at Hudson Elms Nursing HomeAOM Healthcare is a leading provider of long term care services, operating 21 facilities throughout Ohio. We are seeking a highly skilled and dedicated Director of Nursing to join our team at Hudson Elms Nursing Home.Key Responsibilities:Plan, organize, and direct the functions of the nursing...
-
Clinical Director
2 weeks ago
Hudson, Wisconsin, United States Ellie Mental Health - 245 Full timeJob Title: Clinic DirectorAt Ellie Mental Health - Hudson, WI, we're seeking a highly skilled and compassionate Clinic Director to join our team. As a Clinic Director, you'll play a vital role in shaping the future of mental health care in our community.Job SummaryWe're looking for a seasoned professional with a passion for leadership and a commitment to...
-
Clinical Director
3 weeks ago
Hudson, Florida, United States Jobot Full timeJob Title: Clinical DirectorWe are seeking a highly skilled and experienced Clinical Director to join our team at Jobot. As a Clinical Director, you will be responsible for overseeing the daily operations of our clinical department, ensuring all procedures, policies, and regulations are adhered to.Responsibilities:Develop and implement clinical policies and...
-
Director of Nursing
4 weeks ago
Hudson, Ohio, United States Hudson Elms Nursing Home Full timeDirector of Nursing Opportunity at Hudson Elms Nursing HomeAOM Healthcare is a leading provider of long-term care services, operating 21 facilities throughout Ohio. We are seeking a highly skilled and compassionate Director of Nursing to join our team at Hudson Elms Nursing Home.Key Responsibilities:Plan, organize, and direct the nursing department to ensure...
-
Clinical Director of Practice
3 days ago
Hudson, Massachusetts, United States 42 NORTH DENTAL LLC Full timeUnlock Your Potential as a Clinical Dental DirectorAre you a skilled dentist looking to take your career to the next level? Do you have a passion for leadership and a desire to make a meaningful impact on patients' lives? We're seeking a talented Clinical Dental Director to join our team at 42 North Dental LLC.As a Clinical Dental Director, you'll have the...
-
Clinical Director of Practice
18 hours ago
Hudson, Massachusetts, United States 42 NORTH DENTAL LLC Full timeOverview42 North Dental LLC is seeking a highly skilled Clinical Dental Director to lead our team of specialists and associates. As a key member of our practice, you will be responsible for providing direct patient care while managing day-to-day operations with the assistance of our proven practice management team.The ideal candidate will have 3+ years of...
-
Clinical Director
11 hours ago
Hudson, United States Jobot Full timeJob DescriptionJob DescriptionClinical Director | $$$$ | Brand-New Clinic! | Fast Paced!This Jobot Job is hosted by: Kaylee PauleyAre you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.Salary: $95,000 - $150,000 per yearA bit about us:We are seeking a dynamic and dedicated Permanent Clinical Director to join our team in...
-
Director of Nursing
4 weeks ago
Hudson, Ohio, United States Hudson Elms Nursing Home Full timeDirector of Nursing Job DescriptionAOM Healthcare is a leading provider of long term care services, operating 21 facilities throughout Ohio. We are seeking a highly skilled Director of Nursing to join our team at Hudson Elms Nursing Home.Key Responsibilities:Plan, organize, and direct the nursing department to ensure high-quality, efficient care.Supervise...
-
Clinical Director
3 weeks ago
Hudson, Florida, United States Jobot Full timeClinical Director Job DescriptionWe are seeking a seasoned professional to lead our clinical department as a Clinical Director. This role requires a robust background in Cosmetic Dermatology and a proven track record of inspiring high-performing teams to deliver exceptional patient care.Key Responsibilities:Oversee the daily operations of the clinical...
-
Clinical Director
2 days ago
Hudson, Florida, United States Jobot Full timeJob Title: Clinical DirectorJobot is seeking a seasoned Clinical Director to lead our clinical department in the Medical industry. This role requires a robust background in Cosmetic Dermatology and a proven track record of inspiring high-performing teams to deliver exceptional patient care.Responsibilities:Oversee the daily operations of the clinical...