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Service Advisor/Team Leader

5 months ago

Naperville, United States Gerald Auto Group Full time

Service Consultan Nissan Naperville

Tues-Saturday Shift

Dispatch to 3-4 Technicians

Your own mini department within the department. 

Job Description

Put your natural knack for pleasing people to work If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

Job Responsibilities

  • Attitude is everything—greet service department customers promptly and courteously
  • Listen to each customer and clearly articulate repair needs to techs
  • Educate recommended/additional services using low-pressure, high-integrity methods
  • Provide accurate estimates of repair/maintenance costs
  • Adherence to dealership policy on customer vehicle care and operation
  • Follow up on each repair and keep customers informed of progress
  • Sell and manage extended warranties
  • Inspect repair quality and ensure that all work is complete
  • Notify customers when vehicles are ready for pick up
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Keep Service Manager informed of all problems and potential problems
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

Training for career advancement

Medical, Dental and Vision Insurance

401K and Profit sharing

Paid vacations and holidays

Great environment and a drug free workplace

About

The Gerald family has been selling automobiles in the Chicago area since the mid-1930's and has been proud to be a part of the communities they serve for decades

We have succeeded in our endeavors because of a profound respect for our customer.  The name Gerald stands for honesty and the highest standard of excellence.

The Gerald management team and employees are some of the most outstanding in the business. As our auto group continues to grow, it will be the result of all of our combined efforts, and our dedication and loyalty to the thousands of customers who favor us with their trust and patronage. Over many years, Gerald has meant Service.