Director - Strategic Relationship Management

1 month ago

New York, United States AMEX Full time

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Strategic Partnerships Center of Excellence (COE) manages and grows the most significant enterprise relationships across American Express. It was formed to deliver against three core objectives: (1) to deliver consistent and holistic enterprise partner strategies that drive short and long term value and revenue for AXP, (2) to manage strategic relationships via a single point-of-contact that supports the partners needs, accelerates decision making and tracks progress and (3) to function as a collaborative business development team to share best practices and increase AXPs collective negotiation power.

The Director, will report to the VP/GM Strategic Partnerships for the International Airline enterprise partnerships and oversee our relationships with select leading non-US airlines.

Responsibilities:

Develop the account strategy and priorities (quarterly and yearly review) for partners in the portfolio; syndicate the priorities and opportunity areas across key internal partners Build and develop key relationships to enhance the partnership, act as the primary point of contact for working level teams Lead major enterprise negotiations in close partnership with key internal stakeholders Proactively identify and lead the development and execution of innovative opportunities and building strategies to deliver against them; get stakeholder buy in, take lead role in progressing conversations and driving to closure Work closely with internal partners to address partner issues; ensure closure of key issues Ensure Amexs key priorities and strategic objectives with the partner are completed in a timely fashion, intervene to course correct when initiatives are off track Maintain a consistent pulse and overview of initiatives and discussions with the partner across the enterprise, and track progress against completion Keep abreast of market and competitive trends, develop timely perspectives on implications for the partner, the industry and Amex Be a leader for junior SP team members, through coaching, regular feedback and supporting colleague development Take an active role in activities across the broader Strategic Partnership team, proactively look for ways to improve our teams experience, elevate and develop our talent

Qualifications:

Experience managing external partnership relationships through negotiations, new opportunities and issue resolution. Proven ability to collaborate with and influence internal partners across the enterprise to identify and deliver complex partnership opportunities. Strong strategic thinker who can translate market trends, partner priorities and internal focus areas into actionable strategic roadmaps. Effective presenter and clear written communicator, unflappable in high pressure situations with senior audiences Structured problem solver, strong analytical abilities High degree of intellectual curiosity, comfort with ambiguity, ability to bring structure to blue sky opportunities Good understanding of AXPs business model and priorities Airline, Travel or Loyalty industry experience preferred

You will do well in this role if:

You are excited to learn about new topics on a regular basis Can switch with ease between detailed tasks and high level strategy Embrace ambiguity and are motivated by trying to find new ways of doing things Are comfortable sharing your opinion with senior audiences and disagreeing constructively Show empathy and respect as you challenge internal and external partners Act with a sense of urgency Are resourceful and creative with getting data Bring structure to framing complex issues

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - to view the Know Your Rights poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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