Patient Care Coordinator/Physical Therapy Technician
4 weeks ago
Smith Therapy Partners has been the premier provider for outpatient orthopedics serving Las Vegas, Henderson, and surrounding communities for over 20 years. We are known for providing the highest quality care for our patients and our team of highly skilled physical therapists who are honored and delighted to help patients reach their goals.
Currently, we are looking for a full time Patient Care Coordinator/Physical Therapy Technician for our W Charleston Blvd location in Las Vegas.
Schedule needed: Monday - Friday 8:00am - 4:00 pm
Bilingual in English & Spanish preferred, but not required
PATIENT CARE COORDINATOR ESSENTIAL POSITION DUTIES
- Greets warmly and maintains a friendly, welcoming relationship with all patients and clients, including among others, physicians and physician office staff
- Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
- Responsible for answering phones and greeting patients with the utmost professionalism and care
- Schedules new patients and collects all necessary information in order to verify insurance with carrier
- Accurately and completely enters patient information and demographics into computer system
- Submits patient insurance information in a timely fashion to ensure benefits are verified before the patient’s initial evaluation
- Provides patients with an explanation of their benefits and thoroughly answers all questions
- Calls and confirms new patient appointments
- Collects co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures. Inform patient of any outstanding balance and issues receipt when monies are collected
- Works closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow
- Follow up on “no show” patients on a daily basis
- Treatment authorization and/or continued treatment Rx follow up
- Maintains patient confidence and protects operations by keeping information confidential
- Maintains schedule targets by reporting percentages of arrivals, cancelations, and rescheduled appointments to Regional Administration Manager
- Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating to person in charge or ordering
- Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partners Group
PHYSICAL THERAPY TECHNICIAN ESSENTIAL POSITION DUTIES
- Prepares treatment room for patient by following prescribed procedures and protocols.
- Prepares patients for physical therapy treatment by welcoming, comforting, providing and/or assisting patient into physical therapy apparel (shorts, gowns, etc.)
- Does laundry, maintaining an ample supply of clean linens.
- Under direct supervision of and with co-signature by, records daily notes.
- Provides information to patients by answering questions and requests.
- Helps treat patients by applying ice or heat packs, helping patients onto exercise equipment, monitoring motion; tracking walking time and distance; performing prescribed exercises and strengthening techniques as requested by PT.
- Educates patients by demonstrating proper use of equipment and exercise routines.
- Maintains patient confidence and protects operations by keeping information confidential.
- Maintains safe and clean working environment by complying with procedures, rules, and regulations.
- Provides equipment and supplies by sterilizing and delivering equipment and supplies to treatment area; positioning equipment for therapist access; positioning patient on equipment.
- Ensures operation of physical therapy equipment by completing preventive maintenance requirements.
- Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating to person in charge or ordering
- Enhances physical therapy department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments, is a team player.
- Collects garbage at the end of each working day.
- Reports any issues needing resolution to Physical Therapists.
MINIMUM POSITION REQUIREMENTS
Knowledge, Skills and Abilities
- Thorough knowledge of Microsoft Office
- Possess strong customer service skills
- Ability to maintain confidential documents
- Must be organized and able to manage multiple priorities
- Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles
- Ability to communicate in an honest, direct and professional manner, relating well to others to build rapport and effective relationships.
- Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
- Must be able to identify and problem solve
- Possess strong team player attributes
Education and Experience
Education:
High school diploma or equivalent
Bachelors of Science in Kinesiology or related field, preferred but not required.
Experience:
1-2 years prior experience in customer service and administration preferred; medical or PT front office experience required.
Physical Requirements and Working Conditions
Requires prolonged standing, bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.
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