Customer Journey Analyst Intern
2 weeks ago
Founded in 1985, SelectQuote provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high-quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.
Job Summary:
The C ustomer Journey Analyst Intern helps to provide SelectQuote customers with exceptional service. They identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness.
We are looking for an enthusiastic and dedicated customer journey analyst intern to enhance our customer experiences. You will be tracing customer interactions across channels, building reporting and data sets and identifying ways to improve the overall customer experience for SelectQuote.
The customer journey analyst intern is responsible for tracking, monitoring and analyzing customer journeys across our various divisions at SelectQuote. This person is also responsible for understanding our key customer satisfaction metrics and turning customer feedback into actionable plans to deliver improvement in the customer journey. This is a paid position.
Responsibilities:
Mapping customer experiences across all channels and touchpoints. Primary analyst monitoring interactions in SelectQuote’s translation tool platform. Identifying customer needs and mapping customer journeys to identify the gaps in customer experience across all touchpoints. Raising red flags wherever the business process – billing, installation or anything pre or post sales – needs correction to ensure the customer has a seamless experience with the companyWhat You Need to be Successful:
Exceptional interpersonal skills and a client-centered approach. Analyzing calls and data to identify customer trends. Great organizational and time management abilities. Superb communication, collaboration, and problem-solving skills Qualifications:
-
CS&L Analyst Intern
1 month ago
Overland Park, Kansas, United States Colgate-Palmolive Company Full timeNo Relocation Assistance Offered# Overland Park, Kansas, United StatesWho We AreColgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories...
-
CS&L Analyst Intern
3 weeks ago
Overland Park, Kansas, United States Colgate-Palmolive Company Full timeNo Relocation Assistance Offered# Overland Park, Kansas, United StatesWho We AreColgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories...
-
CS&L Analyst Intern
3 weeks ago
Overland Park, Kansas, United States Colgate-Palmolive Company Full timeNo Relocation Assistance Offered# Overland Park, Kansas, United StatesWho We AreColgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories...
-
CS&L Analyst Intern
4 weeks ago
Overland Park, United States Colgate-Palmolive Company Full timeNo Relocation Assistance Offered # 159180 - Overland Park, Kansas, United StatesWho We Are Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries...
-
CS&L Analyst Intern
3 weeks ago
Overland Park, United States Colgate-Palmolive Company Full timeNo Relocation Assistance Offered # 159180 - Overland Park, Kansas, United StatesWho We Are Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries...
-
Analyst, Accounts Receivable
2 days ago
Overland Park, Kansas, United States TMobile Full timeBe unstoppable with usT-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your...
-
FInancial Analyst II
1 month ago
Overland Park, United States Experis Full timeExperis, in partnership with a leading telecom company, is seeking a Senior Analyst for Accounts Payable. The ideal candidate will be responsible for process design, implementation, and quality control monitoring, utilizing appropriate methods to identify opportunities, implement solutions, and measure impact. This role requires a proactive individual...
-
User Journey Specialist
4 weeks ago
Woodland Park, United States Andrew Wommack Ministries Full timeJob DetailsLevel Experienced Job Location AWM HQ - Woodland Park, CO Position Type Full Time Education Level Some College Salary Range $20.19 - $20.19 Hourly Travel Percentage None Job Shift Day Job Category Marketing DescriptionPosition Purpose: The User Journey Specialist is responsible for managing and optimizing the marketing user journey, from initial...
-
User Journey Specialist
3 days ago
Woodland Park, United States Andrew Wommack Ministries Full timeJob DetailsLevel Experienced Job Location AWM HQ - Woodland Park, CO Position Type Full Time Education Level Some College Salary Range $20.19 - $20.19 Hourly Travel Percentage None Job Shift Day Job Category Marketing DescriptionPosition Purpose: The User Journey Specialist is responsible for managing and optimizing the marketing user journey, from initial...
-
Quality Assurance Analyst
2 months ago
Overland Park, United States The Rank Group plc Full timeQuality Assurance Analyst - Eb neCompany DescriptionRank Interactive, the digital arm of the Rank Group plc, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.Operating with...
-
Sr. Business Analyst
2 months ago
Overland Park, Kansas, United States GDH Full timeSr. Business AnalystI. JOB SUMMARY The Sr. Business Analyst works closely with key stakeholders to identify strategic outcomes, enhance processes and business practices, and translate business needs into actionable projects. The Sr. Business Analyst participates as a member of an agile-based team focused on improving outcomes in the transportation and...
-
Sr. Business Analyst
3 weeks ago
Overland Park, Kansas, United States GDH Full timeSr. Business AnalystI. JOB SUMMARY The Sr. Business Analyst works closely with key stakeholders to identify strategic outcomes, enhance processes and business practices, and translate business needs into actionable projects. The Sr. Business Analyst participates as a member of an agile-based team focused on improving outcomes in the transportation and...
-
Overland Park, United States Carnival UK Full timeCunard - Japanese Speaking International HostAre you able to communicate clearly in English and Japanese and someone who loves organising and hosting eventsCunard is recognised throughout the world for our elegance, style, and service excellence. We are looking for an Japanese Speaking International Host to join our creative and driven entertainment team....
-
Overland Park, United States Carnival UK Full timeCunard - Japanese Speaking International HostAre you able to communicate clearly in English and Japanese and someone who loves organising and hosting eventsCunard is recognised throughout the world for our elegance, style, and service excellence. We are looking for an Japanese Speaking International Host to join our creative and driven entertainment team....
-
Analyst, Accounts Receivable
4 weeks ago
Overland Park, Kansas, United States TMobile Full timeBe unstoppable with usT-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your...
-
Fraud & Loss Prevention Analyst I
4 weeks ago
Overland Park, United States Sunflower Bank, N.A. Full timeSunflower Bank, N.A. is looking for a qualified, motivated individual for the role of Fraud & Loss Prevention Analyst I in Overland Park, KS. The primary responsibility of this role is to conduct thorough investigations into several types of fraud, including ACH, wire, check, Zelle, and debit/credit card fraud. The Fraud & Loss Prevention Analyst I is...
-
Financial Analyst
4 weeks ago
Overland Park, United States ISG Technology LLC Full timeJob DescriptionJob DescriptionJob Title: Financial AnalystDepartment: FinanceReports To: Senior Financial AnalystTypical Hours Full-timeThose Supervised:NoneFLSA Status:ExemptTravel Required? Percentage:NoLast Revision Date:08/2023Location(s)Overland Park Key Accountabilities: Variable Compensation Calculations Recurring Financial Metric Reporting Sales...
-
Financial Analyst
4 weeks ago
Overland Park, United States ISG Technology LLC Full timeJob DescriptionJob DescriptionJob Title: Financial AnalystDepartment: FinanceReports To: Senior Financial AnalystTypical Hours Full-timeThose Supervised:NoneFLSA Status:ExemptTravel Required? Percentage:NoLast Revision Date:08/2023Location(s)Overland Park Key Accountabilities: Variable Compensation Calculations Recurring Financial Metric Reporting Sales...
-
Financial Analyst
3 weeks ago
Overland Park, United States ISG Technology LLC Full timeJob DescriptionJob DescriptionJob Title: Financial AnalystDepartment: FinanceReports To: Senior Financial AnalystTypical Hours Full-timeThose Supervised:NoneFLSA Status:ExemptTravel Required? Percentage:NoLast Revision Date:08/2023Location(s)Overland Park Key Accountabilities: Variable Compensation Calculations Recurring Financial Metric Reporting Sales...
-
Financial Analyst
3 weeks ago
Overland Park, United States ISG Technology LLC Full timeJob DescriptionJob DescriptionJob Title: Financial AnalystDepartment: FinanceReports To: Senior Financial AnalystTypical Hours Full-timeThose Supervised:NoneFLSA Status:ExemptTravel Required? Percentage:NoLast Revision Date:08/2023Location(s)Overland Park Key Accountabilities: Variable Compensation Calculations Recurring Financial Metric Reporting Sales...
