FT Front Desk Agent Hyde Midtown

1 month ago

Miami, United States AccorHotel Full time

JobPurpose:

Under thegeneral guidance of the Front Desk Manager and Front Office Managerperform all duties connected with arriving and inhouse guestsensure that all our regular and VIP guests receive high qualitypersonalized service an Engaging Dynamic Guest Experience andmaintain our guest recognitionprogram.

Duties&Functions:

  • Activelywelcome greet and check guests in
  • Inform guestswith savvy knowledge of hotel its services the city and localhappenings
  • Ensure all requests are dealt withaccurately and they receive the appropriate service attention andfollow up
  • Differentiate between guest types andhandle them in the appropriate manner; guests with confirmed orclaimed reservation walk ins VIP guests groupsetc.
  • Follow up on all arrivals using theprescribed procedure modification of registration cards specialrequests rate changes room changes and account inquiriesreservation inquiries
  • Deal with all guestrequests accidents and/or thefts promptly no later than within a 20minutes response time record all matters in HotSos or hotelspecific recording process
  • Update and maintainthe reception hand over book pass on all guest feedback to theManager on duty so appropriate action may betaken
  • Ensure guest privacy and security anyconfidential guest information is not disclosed and processes arealigned with Ennismore confidentialitystandards
  • Ensure the correct procedure andpolicy standards are adhered to
  • Ensure allnecessary supplies are available for the front desk manage parstock and order supplies
  • Comply with hotelcredit policy as it relates to cash payments; credit card payments;account to company; voucher payment; third party paymentinternational currency etc.
  • Encourage upsellingin order to maximize rates
  • Ensure work areasare cleaned and maintained at alltimes

ADDITIONALRESPONSIBILITIES

  • Communicateeffectively both verbally and in writing to provide clear directionto the venue teams.
  • Communicate with employeesusing a positive and clear speaking voice listen to and understandrequests respond with appropriate actions and provide accurateinformation.
  • Remain calm and alert especiallyduring emergency situations and/or heavy restaurant activityserving as a role model for team and other employees. Interact withother department personnel and venue staff asneeded.
  • Make decisions and take actions basedon previous experience and good judgment sometimes revisingprocedures to accommodate unusualsituations.

Tobe aware of and ensure constant compliance with all necessaryoperational policiesincluding:

  • Healthand Safety
  • FoodHygiene
  • Maintenance
  • EmergencyProcedures
  • LiquorLicensing

SUPPORTIVEFUNCTIONS

Inaddition to performance of the essential functions this positionmay be required to perform a combination of the followingsupportive functions with the percentage of time performing eachfunction to be solely determined by the supervisor based upon theparticular requirements of thecompany.

  • Attend mandatory meetingsincluding divisional meetings staff meetingsetc.
  • Participate in community events and ensurecorporate social responsibility goals of Ennismore aremet.
  • Utilize traditional software programs suchas Microsoft Office (Word Excel Outlook and PowerPoint) Micros ADPOpen Table and any departmental specific systemsused.
  • Keep work area clean andorganized.
  • Ensure confidential documents arekept in a secured area.
  • When disposingconfidential documents that contain any personally identifiableinformation they must be shredded orpulverized.
  • Complete other duties as assignedby the Department Head.
  • Demonstrate positiveleadership characteristics which inspire Team Members to meet andexceed standards.
  • Ensure compliance withEnnismores policies andprocedures.

OTHERDUTIES

Assimilateinto Ennismores culture through understanding supporting andparticipating in all Ennismore elements. Demonstrate workingknowledge of the service standards.

Regularattendance in conformance with the standards which may beestablished by Ennismore from time to time is essential to thesuccessful performance of this position.

Due tothe cyclical nature of the hospitality industry employees may berequired to work varying schedules to reflect the business needs ofthe property.

SAFETYREQUIREMENTS

PersonalProtective Equipment (PPE) may be required when performing workduties that may have the potential of risk to your health orsafety. The restaurant will provide the required PPE. Team memberswill be trained in the proper use and care of any assigned PPE. Itis your responsibility to report defective damaged or lost PPE orequipment that does not fit properly to yourManager.

Requires ability to lift large and heavypackages and boxes and to the ability to load and unload small andlarge boxes as needed. Must have ability to safely lift minimum of50 lbs. without assistance and to push and pull up to 150 lbs. withappropriateequipment.

GROOMING/UNIFORMS

Allemployees must maintain a neat clean and wellgroomed appearance.Specific uniform guidelines and/or required articles of clothingwill be explained to you as a part of the orientationprocess.

OTHER

Additionallanguage abilitypreferred.


Qualifications :

SPECIFICJOB KNOWLEDGE SKILL ANDABILITY

Theindividual must possess the following knowledge skills andabilities and be able to explain and demonstrate that he or she canperform the essential functions of the job with or withoutreasonable accommodation.

  • BachelorsDegree preferred. High School Diploma or equivalentrequired
  • One (1) to two (2) years in a publiccontact position preferably in an upscale or lifestyle brandhotel
  • An intermediate to proficientunderstanding of Computer systems such as: Opera GoConcierge HotSOSMicrosoft Word Excel & Outlook ispreferred
  • Enter and locate work relatedinformation using computers and/or point of salesystems
  • Ability to spend extended lengths oftime viewing a computer screen
  • Possess agracious friendly and fun demeanor
  • Ability tomultitask work in a fastpaced environment and have a high levelattention to detail
  • Maintain positive andproductive working relationships with other employees anddepartments
  • Ability to work independently andto partner with others to promote an environment ofteamwork
  • Must be able to stand or walk aminimum eighthour shift.
  • Must be able observantand quick to respond to various situations while also multitaskingand handling stressful situations.
  • Must be ableto twist tow (push or pull) reach bend climb and carry objects asnecessary.
  • Must have excellent communicationskills and be able to read write speak and understandEnglish.
  • Must be able to work inside andoutside at all times of the year as needed based upon businessvolumes.

RemoteWork :

No


EmploymentType :

Fulltime

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