General Manager

6 months ago

Macon, United States Krystal Full time

Our Restaurant General Managers balance being a great leader with delivering WOW service to our guests. Krystal GMs understand the importance of providing great energy for restaurant teams and the guest, while focusing on restaurant operations. Our leaders focus their time in developing people, creating great guest experiences, being a brand champion, business planning and maintaining the facility.

Essential Responsibilities

Develop People

Lives People First promise to welcome, include, grow and celebrate each team member and consistently exhibits PRIDE values (Promote teamwork, Respect everyone, Impress customers, Deliver Results and Exemplify Integrity)

Creates a great energy in the restaurant and sets the team up for successEmpowers the team through Yes I CanCommunicates effectively and engages the team in regular huddlesCoaches and motivates the Shift Leaders, Assistant Managers and the teamRecruits and develops top grade talentDemonstrates commitment to goals and inspires others to deliver excellent performanceRecognizes the team with U-Rock and Fresh, Friendly and Fast recognition toolsServes those they lead through behaviors, actions and decisions

Create Great Guest Experiences

Creates a fresh, friendly and fast service experience so good the guest can’t wait to come back to Krystal

Serves as a role model to create WOW guest experiencesSets clear expectations and creates a welcoming work environmentTakes actions to solve and celebrates guest feedbackRegularly observes the team and operations from the guest perspective and celebrates or coaches accordingly

Brand Champion

Serves as the face and voice of the brand in the restaurant and community

Serves as the local representative of Krystal to the community and grow sales by sponsoring local marketing or participating in eventsBuilds and leverages community relationships to drive business and maximize catering program opportunities in the communityChampions and implements company-wide promotions, product launches and product samplingsEnsures the team executes and measures the impact of local promotions

Business Planning

Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals

Responsible for developing and maintaining Krystal 9 operating systemsDevelops sales forecast and creates schedules to ensure Quality, Service and Cleanliness will be metMonitors business: previous day numbers, schedules, cash shortage concerns, and HACCP LogsReviews inventory efficiencies to create product (truck) ordersReviews inventory and evaluates food costsControls food and equipment inventory, conducts daily and weekly inventory counts and keeps inventory recordsCreates, communicates, implements and follows up on operations and financial action plans.Analyzes sales and labor results throughout and after each shiftMaintains Brand operating standards for product procedures, cleanliness standards and service expectations

Maintain Facility

Ensures the restaurant is a safe, sanitary and appealing place for everyone

Monitors and maintains compliance with health, safety, cleanliness, security and fire policies, standards and regulations.Identifies problems, conducts high-level troubleshooting and seeks repair(maintenance) support for restaurant equipment to ensure equipment is operational

Required Knowledge, Skills and Abilities

Excellent people leadership and guest service skills requiredAbility to work in a fast paced environmentAbility to communicate effectively with guests, team members and Above Restaurant LeadersAbility to resolves issues in compliance with Krystal standardsAvailable to work all shifts, weekends and holidays

Education and Experience

Must have high school diploma or equivalentMinimum of 3 years management experience

Physical Demands

Must be able to lift up to 50 pounds of force frequently to move objectsAbility to carry products/boxes and miscellaneous items weighing no more than 50 poundsConsistently handles product preparationAbility to kneel and follow proper lifting proceduresConsistently lifts for product preparation, stocking and inventory

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