Service Desk Manager

Job DescriptionJob DescriptionDynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time on-site Service Desk Manager. This position is in Washington, DC.Responsibilities:The Service Desk Manager role is responsible for managing the Service Desk team and...

Job DescriptionJob DescriptionResponsibilities:Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk.Supervising the DC Service Desk team.Providing support and maintenance of all computers and printers; ensuring timely resolution...

Responsibilities: Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk. Supervising the DC Service Desk team. Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e.,...

IT Service Desk SupervisorHybrid Remote- Washington DC office*US Citizens or GC Holders The IT Service Desk Supervisor is responsible for managing the day-to-day operations of the service desk, ensuring that all requests for support are handled in a timely and efficient manner. This position reports to the IT Service Desk Manager.Responsibilities include...

Highlight Technologies is seeking a Service Desk Lead to support an IT contract at HHS. Responsibilities Guide and lead team members to deliver products and services that meet or exceed customer requirements. Manage customer issues through the ITSM t Service Desk, Customer Experience, Lead, IT, Operations, Technology

The Help Desk Manager manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service. Recruit, train, and support help desk representatives and technicians. Establish customer service standards, contribute to improving customer support, and provide feedback to internal teams. The role also involves developing reports...

JOB DESCRIPTION: Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during for our OMC customer.  ROLE AND RESPONSIBILITIES: • Provide IT support services and call triage including First Call Resolution, Impact and Priority Based Incident...

**Duties**: As a **Service Desk Coordinator**, you will: - Be responsible for coordinating activities and services concerning the complete range of responsibilities and management activities required for ongoing operation of the service desk. - Train, coach, and mentor Service Desk Agents and vendor support teams to iteratively improve performance and...

Job Description Job Description Akira Technologies is seeking a highly organized and customer-focused Service Desk Escalation Coordinator to join our team for a critical project supporting the United States Army. As a key member of our service desk team, you will be responsible for coordinating and managing escalated incidents and service requests, ensuring...

Job Description Job Description Akira Technologies is seeking a highly organized and customer-focused Service Desk Escalation Coordinator to join our team for a critical project supporting the United States Army. As a key member of our service desk team, you will be responsible for coordinating and managing escalated incidents and service requests, ensuring...

Job DescriptionJob DescriptionAkira Technologies is seeking a highly organized and customer-focused Service Desk Escalation Coordinator to join our team for a critical project supporting the United States Army. As a key member of our service desk team, you will be responsible for coordinating and managing escalated incidents and service requests, ensuring...

Job DescriptionJob DescriptionTier 1 Service Desk Technician / Front Desk AnalystEvolver is seeking a Help Desk Specialist that has strong customer service skills with a service desk/technical background. The primary job function will include either:Providing Front Desk support for walk-in customers for a government customer in Washington, DC. The Specialist...

Windows environment. ServiceNow a plus not a must. Ability to provide phone and deskside support. Experience: Must have a minimum of 3 years of experience supporting an IT service desk. **Job Types**: Full-time, Contract Pay: $25.00 - $27.00 per hour **Benefits**: - Dental insurance - Health insurance - Vision insurance Schedule: - 8 hour shift -...

Windows environment. ServiceNow a plus not a must. Ability to provide phone and deskside support. Experience: Must have a minimum of 3 years of experience supporting an IT service desk. **Job Types**: Full-time, Contract Pay: $22.00 - $27.00 per hour **Benefits**: - Dental insurance - Health insurance - Vision insurance Schedule: - 8 hour shift -...

**PLEASE NOTE**: **-There are No C2C opportunities for this role.** **- 7pm. * **________________________________________________** The Information Technology Help Desk Manager: - Must have working experience with Microsoft Windows operating systems, Active Directory, Dynamics 365, Azure, M365 (Apple/Mac experience is a plus). - Proven knowledge of MS...

Full time permanent role, onsite 5 days a week in Washington DC, after a few months 1-2 days a week remote is okayThis role cannot provide sponsorship, or work C2CHelp Desk Support Manager* Looking for an experienced Help Desk Manager to support a large environment* ServiceNow experience is required, any experience with implementations/administration is a...

Full time permanent role, onsite 5 days a week in Washington DC, after a few months 1-2 days a week remote is okayThis role cannot provide sponsorship, or work C2CHelp Desk Support Manager* Looking for an experienced Help Desk Manager to support a large environment* ServiceNow experience is required, any experience with implementations/administration is a...

The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for Front Desk, Operations Manager, Supervisor, Guest Service, Hotel

The Front Desk Supervisor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The main focus of the role is the training, Front Desk, Supervisor, Operations Manager, Guest Service, Office Manager, Hotel

Overview SUMMARY: The Service Desk Tier 2 Tech Support shall be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level. Tier 2 technicians shall be responsible for responding to and resolving “IT” Service Desk tickets on a timely manner. The persons assigned to this function will work directly with...