Service Coordinator

3 weeks ago


Phoenix, United States Gulfstream SP Full time

Service Coordinator - Mechanical Services

Location: Phoenix, AZ

Job Type: Full-time, Permanent

Summary: We are currently seeking a skilled Service Coordinator with specialized experience in the commercial mechanical contracting industry to join our team in Phoenix, AZ. This role is ideal for someone local with a stable work history and at least three years of experience coordinating services. This position is crucial for managing and dispatching services effectively, ensuring operational excellence and customer satisfaction.

Key Responsibilities:

  • Coordinate and dispatch technicians to service calls and project sites, ensuring efficient allocation of resources.
  • Manage service schedules, respond to client inquiries, and provide timely updates to both customers and team members.
  • Maintain and manage detailed records of service requests, dispatch activities, and communications.
  • Work closely with service managers and team leaders to identify and resolve scheduling conflicts or other operational challenges.
  • Ensure compliance with all company protocols and industry standards in service coordination.
  • Provide exceptional customer service, acting as a key point of contact for client interactions.
  • Assist in the development and improvement of dispatch and service coordination procedures.
Qualifications:
  • Minimum of three years of experience in a service coordination or dispatch role within the commercial mechanical contracting industry.
  • Demonstrated ability to manage multiple tasks and prioritize in a fast-paced environment.
  • Strong organizational skills with a keen attention to detail.
  • Excellent communication skills, capable of effectively interacting with clients, technicians, and management.
  • Local candidate with a stable and verifiable work history.
  • Proficient in using industry-standard software for service management and dispatch.

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