Call Center Agent Hybrid Indianapolis IN

4 weeks ago


Indianapolis, United States aFit Staffing Inc. Full time

More about aFit:

You want to work where you know you are a perfect fit. At aFit, a woman owned (WBE) company based in Indianapolis, we are devoted to being collaborative, honorable, and accountable. Our company provides project-based staffing for government and commercial organizations. To our prospective clients, aFit offers a talented workforce in a team-based environment to produce concrete and reliable outcomes. At aFit, we focus on building strong relationships and keeping the day-to-day flexible in an in-person or remote-enabled environment.

aFit Staffing, Inc. is an equal opportunity employer.

** Description of Duties:**

The Call Center Agent will manage large volumes of inbound calls concerning premium payments, health coverage, and general Medicaid program information. They will identify the customer’s needs, clarify information, research every issue, and provide response in a timely manner. The individual will follow communication “scripts” and other documented procedures when handling different topics. The Call Center Agent will meet personal/team production and quality targets to exceed contract required response times for the call center. Additionally, they will perform other duties as required based on business needs.

Qualifications:

  • Call center experience as well as previous experience in customer service, health coverage, or health care claim billing procedures.
  • Strong verbal communication skills
  • Excellent attendance record
  • Knowledge of general insurance billing procedures
  • Ability to learn quickly with attention to detail.
  • Proper grammar usage both written and verbal
  • Able to perform more varied and difficult tasks.
  • Able to work in a collaborative team environment to obtain the best results.
  • Work as a topmost trusted partner with aFit and the client.
  • Provide attention to details.
  • Approaches challenges with a positive, consultative mindset
  • Self-starter with the desire to achieve and work with integrity.
  • Willingness to grow and change through ambiguity.
  • Learning agility, or the ability to develop new skills.
  • Open and receptive to feedback to continuously grow.

Job Specific Skills/Essential Functions:

  • Previous experience in a customer support role.
  • Knowledge of receiving and processing payment information.
  • Track record of over-achieving quota.
  • Strong phone and verbal communication skills along with active listening.
  • Ability to analyze requests and resolve inquiries by following established guidelines for gathering data and routing requests to the appropriate area.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities, and manage time effectively.
  • Ability to project a positive attitude and a high degree of self-confidence.
  • High school diploma required.

_
_

Please note, this full-time position is in Indianapolis, IN and we do not offer relocation assistance at this time.


  • Call Center Agent

    2 weeks ago


    Indianapolis, United States aFit Staffing Inc. Full time

    More about aFit: You want to work where you know you are a perfect fit. At aFit, a woman owned (WBE) company based in Indianapolis, we are devoted to being collaborative, honorable, and accountable. Our company provides project-based staffing for government and commercial organizations. To our prospective clients, aFit offers a talented workforce in a...

  • Call Center Agent

    4 weeks ago


    Indianapolis, United States aFit Staffing Inc. Full time

    More about aFit:You want to work where you know you are a perfect fit. At aFit, a woman owned (WBE) company based in Indianapolis, we are devoted to being collaborative, honorable, and accountable. Our company provides project-based staffing for government and commercial organizations. To our prospective clients, aFit offers a talented workforce in a...

  • Call Center Agent

    1 month ago


    Indianapolis, United States aFit Staffing Inc. Full time

    Job DescriptionJob DescriptionMore about aFit:You want to work where you know you are a perfect fit. At aFit, a woman owned (WBE) company based in Indianapolis, we are devoted to being collaborative, honorable, and accountable. Our company provides project-based staffing for government and commercial organizations. To our prospective clients, aFit offers a...


  • Indianapolis, United States BCForward Full time

    Job DescriptionJob DescriptionBCForward is looking for Service Center Assistant (REMOTE) in Indianapolis, IN  46241Position Title: Service Center Assistant (REMOTE)Location: Remote- Indianapolis, IN  46241Expected Duration: 12 MonthsPay Rate: $17/hrEstimated Start Date: ASAPEducation level: HIGH School or GED        PRIMARY PURPOSE: To expedite the...

  • Call Center Agent

    3 days ago


    Indianapolis, United States Skill Demand Full time

    Job DescriptionJob Description Manage large volumes of inbound calls concerning premium payments, healthcoverage, and general Medicaid program information. Identify the customer’sneeds, clarify information, research every issue, and provide response in atimely manner. Follow communication “scripts” and other documentedprocedures when handling...

  • Call Center Agent

    1 week ago


    Indianapolis, United States RADCUBE | Rapid Technology Solutions Full time

    8:00 a.m. - 6:00 p.m. Job Description: Manage large volumes of inbound calls concerning premium payments, health coverage, and general Medicaid program information. Identify the customer's needs, clarify information, research every issue, and provide response in a timely manner. Follow communication "scripts" and other documented procedures when handling...

  • Call Center Agent

    6 days ago


    Indianapolis, United States RADcube, LLC Full time

    Job DescriptionJob DescriptionDescription:8:00 a.m. - 6:00 p.m.Job Description:Manage large volumes of inbound calls concerning premium payments, healthcoverage, and general Medicaid program information. Identify the customer’sneeds, clarify information, research every issue, and provide response in atimely manner. Follow communication “scripts” and...

  • Call Center Agent

    7 days ago


    Indianapolis, United States RADcube Full time

    8:00 a.m. - 6:00 p.m.Job Description:Manage large volumes of inbound calls concerning premium payments, healthcoverage, and general Medicaid program information. Identify the customer'sneeds, clarify information, research every issue, and provide response in atimely manner. Follow communication "scripts" and other documentedprocedures when handling different...

  • Call Center Agent

    4 weeks ago


    Indianapolis, United States Pldi Full time

    We are seeking a Call Center Agent to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update...

  • Call Center Agent

    3 weeks ago


    Indianapolis, United States Pldi Full time

    We are seeking a Call Center Agent to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update...

  • Front Desk Agent

    21 hours ago


    Indianapolis, United States Indianapolis Market Full time

    Who We Are Be the face of the city’s best downtown hotels and restaurants. Earn up to $ hour * as a Front Desk Hotel Agent at the JW Marriott Indianapolis, Marriott Downtown Indianapolis and other award-winning, Marriott-brand hotels. Your main role is to create memorable experiences for every guest - from arrival to check out. Multiple hotels in the city...

  • Front Desk Agent

    1 week ago


    Indianapolis, United States Holiday Inn Airport Indianapolis, IN Full time

    Job Title: Hotel Front Desk Agent Company Overview: Join our team at Holiday Inn Indianapolis Airport, a leading hospitality provider renowned for its exceptional service and commitment to excellence. With a track record of being named among the top places to work for three consecutive years, we pride ourselves on upholding our core values: RISE – Respect,...

  • Front Desk Agent

    6 days ago


    Indianapolis, United States Holiday Inn Airport Indianapolis, IN Full time

    Job DescriptionJob DescriptionJob Title: Hotel Front Desk AgentCompany Overview: Join our team at Holiday Inn Indianapolis Airport, a leading hospitality provider renowned for its exceptional service and commitment to excellence. With a track record of being named among the top places to work for three consecutive years, we pride ourselves on upholding our...

  • Front Desk Agent PT

    1 week ago


    Indianapolis, United States The Westin Indianapolis Full time

    Property Description The Westin Indianapolis is a prestigious downtown hotel located in the heart of Indianapolis, Indiana, offering exciting career opportunities for job applicants looking to join the hospitality industry. As part of the Westin brand, known for its focus on well-being and guest satisfaction, employees at The Westin Indianapolis can expect...

  • Front Desk Agent PT

    6 days ago


    Indianapolis, United States The Westin Indianapolis Full time

    Property Description: The Westin Indianapolis is a prestigious downtown hotel located in the heart of Indianapolis, Indiana, offering exciting career opportunities for job applicants looking to join the hospitality industry. As part of the Westin brand, known for its focus on well-being and guest satisfaction, employees at The Westin Indianapolis can expect...


  • Indianapolis, United States Enterprise Call Center Full time

    Job DescriptionJob DescriptionCompany DescriptionWe recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care services through various integrated platforms that adapt to any client workspace.  Our cloud-based technology ensures...


  • Indianapolis, United States The Curare Group Full time

    Indianapolis is seeking an inpatient Psychiatrist to join their team at one of the Midwest's largest non-profits. Average inpatient volume of 10-15 per day, with no call expectation. Indianapolis is home to over two million people, and boasts a plethora of activities, shopping, and dining. Indiana prides itself in being a physician friendly state with tort...


  • Indianapolis, United States Sheraton Indianapolis Full time

    Job Summary: The Bartender is responsible for preparing food and drink orders serving beverages and meals to patrons as regulated by state and federal age requirements and coordinating lounge/bar activities. Responsibilities: QUALIFICATIONS: Three to six months related experience; or equivalent combination of training and experience. Alcohol Awareness...


  • Indianapolis, United States The Indianapolis Foundation Full time

    Vice President of Equity and Policy for The Indianapolis Foundation- The Indianapolis Foundation is seeking a Vice President of Equity and Policy to be part of the senior leadership within the Center for Racial Equity and Economic Opportunity (CREEO). This role involves leading initiatives that address racial and economic disparities in Marion County through...


  • Indianapolis, United States Interim HealthCare - Indianapolis, IN Full time

    Job DescriptionJob DescriptionRegistered Respiratory Therapist, RRTIndianapolis, IN Currently looking for qualified Registered Respiratory Therapists (RRT) to fill a variety of full-time, 13-week contract openings in Indianapolis. Interested candidates must have  2 years of previous experience as a RRT. We are staffing a variety contracts on day and night...