Customer Relations Specialist
4 weeks ago
Martin Brower is a global supply chain leader that provides smart, sustainable solutions for customers across 18 countries. We are dedicated to creating an outstanding work environment for our team of 12,500+ employees, who combine our expertise with the latest technologies to deliver unmatched value for our customers.
Responsibilities
- Competative wage based on experience.
Position Summary: The Customer Relations Specialist is focused on leading & growing our partnership within our customer base. This role will partner with our customers, to share knowledge & resources that will help aid in their cost reduction, service level improvements, and quality improvement initiatives.
Position Responsibilities may include, but not limited to:
- Partner with our customers to help implement initiatives & manage various areas of their supply chain.
- Define, develop, document, and execute a comprehensive logistics and distribution plan that will drive optimal customer service and profitability while supporting customer growth plans.
- Identify and create policies, processes and procedures that increase efficiencies and optimize the distribution network in conjunction with distribution partners.
- Work closely with major stakeholders on inventory optimization to attain short term and long term goals.
- Partner with customer's distribution partners to help identify efficiencies in our collective business: restaurant delivery frequency, product rationalization/standardization, freight optimization, and cost reduction opportunities.
- Assists in managing the distribution network with an understanding of the appropriate service levels required by our customers and other facilities we support in a cost-effective manner.
- Participate in the communication process between supply chain partners and all internal stakeholders to ensure accurate and timely information is always available
- Other projects or duties as assigned.
Required Skills and Experience:
- High School diploma or GED
- 1 or more years related work experience in customer management/customer service related field
- Occasional travel to support Customer Relations Managers.
- Demonstrated problem-solving skills
- Detail-oriented, conscientious and able to work independently
- Strong organizational and analytical skills
- Excellent verbal and written communication skills
- Inventory Functions a plus
- Restaurant Management a plus
- Proven ability to multi-task effectively and produce accurate, timely results in a fast-paced, constantly changing environment
- Consistently demonstrate a positive approach, team-player attitude and professional demeanor
- Demonstrated proficiency in Microsoft Office Suite, particularly Excel
- Strong presentation skills
- Willing to work any schedule, including weekends and holidays, due to our 24/7 environment
- This position must pass a post-offer background and drug test
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