Store Operations Manager Supermarket

4 weeks ago

Annapolis, United States Premier - Germantown, MD Full time

Job DescriptionJob Description

Great Company with plenty of growth opportunity

Competitive Salary Plus Bonus With Great Benefits

Principal Duties:

Ensure a pleasant shopping experience for all customers. Respond to and resolve customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.

Execute the corporate training plan for all CSAs and effectively conduct hands-on training to ensure associate proficiency. Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures and practices.

Supervise the day-to-day task assignments and performance for all associates. Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.

Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business. Delegate tasks and follow-up as necessary. In full-serve fuel stores, responsibilities include supporting the SM with all areas of labor, including preparation of the schedule.

Monitor and analyze business processes and results to profitably achieve store goals. Examples include: reviewing and analyzing reports, completing the store performance tracking board, and managing shrink and spoilage.

Analyze results and trends and prepare action plans to leverage the store’s strengths and address areas of opportunity. Ensure the execution of all action plans.

Build relationships with community partners to connect the store with its community.

Ensure safety program execution and fulfill the store safety leader role.

Essential Functions:

1. Ability to work well individually as well as in a team environment

Preceding job description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of associates assigned to this job.

Excellent oral and written communication skills

Excellent customer service skills

Ability to work with little or no supervision

Detail oriented and excellent organizational skills

Ability to apply critical thinking skills in all situations

Ability to apply root cause techniques in order to solve problems

Ability to handle multiple projects simultaneously and independently

Proven self-starter with demonstrated ability to make decisions

Understanding of store finances and awareness of impact to business

Excellent relationship building, interpersonal and leadership skills

Ability to learn and utilize the store’s technology

Basic Qualifications:

High School Diploma or GED equivalent

Leadership experience required, leadership experience in a food service environment preferred

Flexible availability which may include all shifts, weekends, and holidays, based on business needs

Experience selecting, training, performance management of staff, sales building, labor allocation &

scheduling, managing expenses

Experienced in all areas of store operations, including foodservice

Experience effectively implementing change and demonstrated results in execution

Serve Safe Certification

Proven and consistently demonstrated skills in the following:

Exceptional Customer Service

Relationship Building

Effective Communication

Training

EOE (Equal Opportunity Employer)

Company DescriptionPeople Make The Difference / We Find Difference MakersCompany DescriptionPeople Make The Difference /

We Find Difference Makers

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