Store Manager

1 month ago

Annapolis, United States The Spice & Tea Exchange Full time

Are you:

- A confident, independent, self-starter with a initiative, a competitive drive, a sense of urgency and decisiveness?
- Have you ever owned your own business or been in positions where you wear many different hats, executing tasks across all levels of the operation?
- Can you adjust quickly to changing conditions and come up with practical ideas for dealing with them?
- Do you respond to challenges and pressure positively, with the confidence and ability to handle a range of people and problems?
- Do you enjoy developing people, building a team, and working in an entrepreneurial environment?
- Are you tired of Big Box retail management encroaching on positive work/life balance?

If so, the Spice & Tea Exchange of Annapolis is seeking to bring a **full-time Store Manager **onboard ASAP in advance of the summer season Get ready for baptism by fire and all the excitement that comes with it

Preferred Skills & Requirements
- 5-7 Years proven, measurable, and reference-able sales leadership experience - what is your track record?
- Store Operations Management or support including: Sales & Order Forecasting, purchasing, receiving, inventory management, Point-of-Sale Sales & Reporting, Merchandising, Promotion/pricing planning, and Customer/Community Outreach
- Comfort level in executing store promotional/marketing outreach in the community
- Stellar customer service - stamina to provide a "wow" customer service experience every time
- Strong verbal & written and communication skills, and flexibility required to work on and enhance teams
- Comfort in engaging in frequent contact and communication with a wide variety of people
- Ability to multi-task in a fast paced environment and understand/follow priorities
- Familiarity and comfort with using computers; MUST HAVE EXPOSURE TO & COMFORT WITH Microsoft Office tools (specifically MS Word, Excel & Powerpoint) and the internet. (If computers really challenge you, this might not be a good fit)
- Interest or inclination in the culinary arts, cooking, teas, etc.

Expected Job Duties & Responsibilities: Management responsibilities for this position will include supporting and collaborating with the Store Owner, Sales Team Lead and team for:

- Maintaining the stores in conditions of excellence to attract and retain customers, create a positive environment for staff, and enable efficient operations and high productivity
- Driving sales and customer service excellence / goodwill whether in the store or in the community at large; driving an effective customer-focused selling culture by building the team, sales capability and the brand.
- Managing operational and merchandising processes while maintaining the store in conditions of excellence to attract and retain customers, create a positive environment for staff, and enable efficient operations and high productivity
- Developing and obtaining approval on team work schedule; you will be responsible for running weekly consolidated timesheets from our POS for payroll
- Maintaining information / item set up / pricing & discounting in the Point of Sale System and all associated item tagging. This includes supporting the set-up, assembly, and pricing of products and inventory orders and other tasks associated with efficient inventory management and blend/product production management.
- Receiving, supporting the receipt, and/or overseeing the receipt of products into physical inventory and POS and associated follow up required for backorder and credit memo related communication with Owner and Corporate Franchise Warehouse team.
- Planning, communicating, executing and/or supporting the planning, communication, and execution of seasonal in-store sales promotions and events. This includes developing, contributing to or otherwise proactively supporting the provision of information for publication in local print, electronic, and social marketing media (e.g. Facebook).
- Initiating/supporting the development of marketing & advertising initiatives and copy (for use/placement in store; and/or with local print, digital, mobile and broadcast media outlets; and/or within our online & social medial tools) with our corporate marketing team.
- Identifying and operationalizing new business development opportunities within current retail concepts with Store Owner.
- Suggesting, drafting, reviewing, implementing, updating, and communicating operational policies and procedures in collaboration with Owner to improve training, operations, and efficiency.
- Supporting the sharing of best practices between current and future stores.
- Other duties as they emerge assigned by the XStore Manager and store owner.

About the Shop: The Spice & Tea Exchange is a specialty retail shop selling a wonderland of spices, herbs, teas, blends, rubs and related products. We look for team members who are committed to creating an AMAZING customer experience while creating and delivering the highest quality spices, blends and teas. We seek great listeners

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