Application/ production support

4 weeks ago


Durham, United States Crescens Full time
Job Title: Application/ production support
Location: Durham NC
Duration: 6+ months

Job descriptions:
  • Client is seeking the services of two (2) Bilingual Application/Production Support Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets.
  • This is an Application/Production Support position where the selected candidate will support the NC FAST application by assisting outside customers/agents who are accessing the system.
  • This role requires someone who has a high level of customer experience and who is bilingual, English and Spanish.
  • This is software based help desk role.
  • Each position will act as a member of the Operations and Maintenance Support Team.
These positions will be liaisons between Business, Program Management, System Development and A&I Tech Architects to coordinate system change requests that need to be created, budgeted, approved and implemented.
  • By working closely with business and technical teams to troubleshoot issues, focus is placed on determining the root cause and preventing recurrences. Unresolved issues may need to be escalated to business/policy staff, software developers and/or client implementation specialists.
  • Monitoring incoming issues that are resolved by the front line Help Desk staff
  • Diagnosing the root cause and resolving isolated issues
  • Escalating customer issues to development staff
  • Recommending product and process improvement strategies based on perceived trends or patterns in field issues
  • Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches.
  • May assist with the setup of staging or test environments.
Required /Desired:
  • Experience and knowledge of browser-based applications.
  • Experience researching, analyzing and interpreting automated system problems.
  • Experience working in pplication/Production Support based (not hardware) help desk environment.
  • Working knowledge of Social Services and Medicaid programs and systems.
  • Broad knowledge of the NC FAST application and functionality.
  • Experience writing and running SQL queries.
  • Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions.
  • English/Spanish Bilingual required


  • Durham, United States Analog Devices Full time

    Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably...


  • Durham, United States Analog Devices Full time

    Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably...


  • Durham, United States IBM Full time

    Introduction A career in IBM Software means you'll be part of a team that transforms our customers' challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities...


  • Durham, United States NR Consulting Full time

    Job Title: Salesforce Application LeadLocation: Durham, NCPosition Type: Contract with possible extensionDuration: 1 YearShort Description:Client requires the services of a Salesforce Application Lead to support development and implementation of a Salesforce Provider Portal.Complete Description:The client requires the services of a technical specialist to...


  • Durham, United States ARCHIBUS Solution Centers Full time

    **ARCHIBUS Solution Centers-Research Triangle (ASC-RT)** has an immediate need for an Application Programmer Analyst. In this position you will be part of the comprehensive services team which provides technical and user support to our customers and internal staff. You will work directly with prospective and current clients to design and develop backend and...


  • Durham, United States Ask Staffing Full time

    Description: This is a Contract to Hire Position must be in approved states. Interview Process- 1 hr meeting with manager, follow up 1 hr meeting with team member panel - (3-4 team members) Preferred Times: M-F 1-2pm or Tue-Thur 9-10am No Spotlight call . Actual title: Business Application Analyst Prefer North Carolina candidates but are open to remote work...


  • Durham, United States LabCorp Full time

    LabCorp is seeking a IT Project Specialist -- Release Engineer. This position will be responsible for planning and controlling the movement of releases and to ensure compliance according to applicable IT Standards and/or regulatory statues, policies and procedures. This person is responsible for producing release artifacts, communicating release...

  • Product Owner

    5 days ago


    Durham, United States eTeam Full time

    POSITION TITLE: Technical Product Owner DURATION: Through 2024 Start - ASAP Fully Remote - 8 am-5 pm with a little flexibility (9-6 ok) - Eastern Time Very critical, please source with urgency Pay Range: $68.98/hr on W2 Technical Product Owner within the Enterprise Applications Technical team is responsible for partnering with Legal and Compliance business...

  • Product Owner

    2 weeks ago


    Durham, United States eTeam Full time

    POSITION TITLE: Technical Product OwnerDURATION: Through 2024Start - ASAPFully Remote - 8 am-5 pm with a little flexibility (9-6 ok) - Eastern TimeVery critical, please source with urgencyPay Range: $68.98/hr on W2Technical Product Owner within the Enterprise Applications Technical team is responsible for partnering with Legal and Compliance business teams...

  • Product Owner

    2 weeks ago


    Durham, United States eTeam Full time

    POSITION TITLE: Technical Product OwnerDURATION: Through 2024Start - ASAPFully Remote - 8 am-5 pm with a little flexibility (9-6 ok) - Eastern TimeVery critical, please source with urgencyPay Range: $68.98/hr on W2Technical Product Owner within the Enterprise Applications Technical team is responsible for partnering with Legal and Compliance business teams...

  • Product Owner

    2 weeks ago


    Durham, United States eTeam Full time

    POSITION TITLE: Technical Product OwnerDURATION: Through 2024Start - ASAPFully Remote - 8 am-5 pm with a little flexibility (9-6 ok) - Eastern TimeVery critical, please source with urgencyPay Range: $68.98/hr on W2Technical Product Owner within the Enterprise Applications Technical team is responsible for partnering with Legal and Compliance business teams...


  • Durham, United States Centroid Systems, Inc. Full time

    Job DescriptionJob DescriptionFor more than a decade, Centroid has been a leader in technology consulting. We are in the unique position to offer a broad range of services that reflect both our array of industry experience and our past performance solving complex business challenges. Our core services include Consulting Solutions, Managed Services, and...


  • Durham, United States Centroid Systems, Inc. Full time

    Job DescriptionJob DescriptionFor more than a decade, Centroid has been a leader in technology consulting. We are in the unique position to offer a broad range of services that reflect both our array of industry experience and our past performance solving complex business challenges. Our core services include Consulting Solutions, Managed Services, and...

  • Product Expert

    3 days ago


    Durham, United States Alphanumeric Systems Full time

    Job Description Job Description Alphanumeric is hiring a PRODUCT EXPERT - Legal and Compliance to work remotely out of the Research Triangle Park, NC area our client of 20 years committed to improving lives through medical and pharmaceutical advancements. Technical Product owner within the Enterprise Applications Technical team is responsible for partnering...


  • Durham, United States Toshiba Global Commerce Solutions, Inc., Full time

    Toshiba Global Commerce Solutions, Inc., in Durham, NC is seeking a Senior IT Applications Business Systems Analyst to gather requirements, develop software applications, perform functional setup, troubleshoot, test, support deployment and post-production actively working in Oracle E-Business Suite. Position requires 10% domestic and 10% international...

  • Support Associate

    3 days ago


    Durham, North Carolina, United States Chico's FAS, Inc. - Retail Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautifulPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations...


  • Durham, United States Self-Help Full time

    WHO We Are: Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we're committed to economic justice! Economic Justice means that all communities have...

  • IT Product Owner

    2 weeks ago


    Durham, North Carolina, United States Labcorp Full time

    Labcorp is recruiting an IT Product Owner for a dynamic team in RTP, NC.We're seeking an experienced and passionate Product Owner to join the LabCorp Patient product team. This person will contribute to the evolution of the Labcorp patient experience and will lead taking innovative features to market. They will think holistically and demonstrate a passion...

  • Product Manager

    2 weeks ago


    Durham, United States Tata Consultancy Services Full time

    Job Title ProductManager, LIMS - Raw Materials Relevant Experience(inYrs) 10+ Must Have Technical/Functional Skills LabWareLIMS (version 7 or higher) both Technical and Fucntional Experience Required 10+ Roles & Responsibilities Successful candidate should havespecific experience with LabWare LIMS (version 7 or higher).They will have a firm and...

  • QA Floor Support

    1 month ago


    Durham, North Carolina, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...