IT Product Owner

4 weeks ago

Durham, North Carolina, United States Labcorp Full time

Labcorp is recruiting an IT Product Owner for a dynamic team in RTP, NC.

We're seeking an experienced and passionate Product Owner to join the LabCorp Patient product team. This person will contribute to the evolution of the Labcorp patient experience and will lead taking innovative features to market. They will think holistically and demonstrate a passion for delivering a superior customer experience balanced with driving operational efficiencies for Labcorp in delivering our core services. The scope of the product portfolio includes all patient facing applications such as web and mobile apps and self-service kiosks.

The Product Owner will be responsible for designing the experience considering Voice of Customer and internal business stakeholders, and leading market and competitor experiences. They will synthesize all data points and develop their proposal that aligns with the Patient product strategy and best serves our customer while balancing Labcorp operational needs. They will seek to significantly advance our product. They will partner with the UX and engineering teams and translate the design into user stories. They will follow Agile principles and ceremonies in taking features to market. They will be KPI minded understanding and driving specific outcomes, and ensure all internal stakeholders are prepared to support the product launch.

This job requires a high-level understanding of software development lifecycle, complex product management processes including roadmap development, backlog grooming, new feature design and development, software industry, project management, and user experience design.

If you are smart, highly motivated, and detail oriented with a polished communication style, this role at LabCorp presents a challenging and exciting next step in your career.

Job Responsibilities:

  • Lead bringing roadmap features to life by detailing the experience in the UX design, customer experience flows and user stories.
  • Effectively collaborate with all stakeholders in the development of designs including business stakeholders, UX, development, marketing.
  • Engage in frequent communication with business stakeholders to understand problem statements and making recommendations.
  • Be able to explain gaps and technical concepts for an often nontechnical audience.
  • Understanding of patient journeys and ability to analyze and identify opportunities based on metrics and voice of customer.
  • Conduct market research to inform the product design understanding competitive features and opportunities to leap frog Labcorp's position.
  • Ability to write and groom user stories targeted to improve the user experience and drive specific outcomes
  • Work independently and in a collaborative team environment.
  • Serve as a liaison between business stakeholders and technical team, facilitating cross-department communication.
  • Serve as the main information resource for feature definition and scope specific questions.
  • Contribute to KPI development and ensure appropriate mechanisms are implemented to measure product performance and customer satisfaction.
  • Stay apprised of the latest technologies and innovations in web/mobile application technologies and online video.
  • Consistently meet agreed-upon deadlines or escalate issues, concerns and barriers to key project leaders.
  • Be a force in driving value to market at an accelerated pace.

License/Certification/Education: Normally requires a B.S. Degree in Computer Science or MBA with at least 7 years of relevant Product Management experience.

Requirements:

  • 4+ years of experience in a Product Owner role working with complex digital products.
  • Keen understanding and experience of product engineering and product management process using agile methodology.
  • Entrepreneurial drive and ability to work at a fast pace.
  • Critical thinking and decision making skills based on experience, metrics and insights.
  • Strong verbal and written communication skills to present technical and non-technical information clearly and concisely.
  • Highly skilled at facilitation, negotiation and conflict resolution.
  • Experience in healthcare, consumer solutions are highly preferred.
  • Broad technical exposure with the ability to learn new technology tools and concepts quickly.
  • Strong understanding of agile development methodologies is required.
  • Experience with project life-cycle management tools such as Confluence and JIRA.
  • Must be able and willing to travel as required (- 10%)
  • Bachelor's degree required

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

For more information about how we collect and store your personal data, please see our Privacy Statement.

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