Deskside Technician

Job Description

Title: Helpdesk Technician
Location: onsite - Woodland Park, CO
Start Date: ASAP
Status: contract to hire
Pay Rate: $25.50 - $28.50/hr.

Our client is seeking a Helpdesk Technician for an exciting contract to hire opportunity. The Helpdesk Technician will provide hands-on and remote support within an international, multi-site Windows and Mac Environment. Responsible for general ticket management, help desk duties, taking phone calls, emails and providing desk side Tier I/Tier II level support. Must be able to effectively manage and complete tasks independently.

ESSENTIAL DUTIES:

• Monitor and respond effectively to support requests received through the IT helpdesk system

• Troubleshoot Tier I/Tier II computer hardware and software problems for end users

• Research and recommend purchases of computers, printers, peripherals and software

• Work on special projects pertaining to computer equipment and software, including upgrades to operating systems and email systems

• Image and migrate computers

• Document processes for training purposes

• Assist with some Network/Server level projects/tasks as needed

• Use remote software to resolve problems that can be fixed through a remote session

• Other tasks as needed

REQUIREMENTS:

• 3+ years of overall Helpdesk Support experience (at least 1 year of Tier II support)

• Must have Windows 10 support experience

• Must have Office 365 support experience

• A+/Network+/Microsoft/Apple Certifications a plus

• Microsoft SharePoint 2010 experience a plus

• Mac OSX and iOS experience a plus

• VOIP Phone System experience a plus

---