Deskside Technician

Job Description

Title: Helpdesk Technician
Location: onsite - Woodland Park, CO
Start Date: ASAP
Status: contract to hire
Pay Rate: $25.50 - $28.50/hr.

Our client is seeking a Helpdesk Technician for an exciting contract to hire opportunity.TheHelpdesk Technician will provide hands-on and remote support within an international, multi-site Windows and Mac Environment. Responsible for general ticket management, help desk duties, taking phone calls, emails and providing desk side Tier I/Tier II level support. Must be able to effectively manage and complete tasks independently.

ESSENTIAL DUTIES:

•Monitor and respond effectively to support requests received through the IT helpdesk system

•Troubleshoot Tier I/Tier II computer hardware and software problems for end users

•Research and recommend purchases of computers, printers, peripherals and software

•Work on special projects pertaining to computer equipment and software, including upgrades to operating systems and email systems

•Image and migrate computers

•Document processes for training purposes

•Assist with some Network/Server level projects/tasks as needed

•Use remote software to resolve problems that can be fixed through a remote session

•Other tasks as needed

REQUIREMENTS:

•3+ years of overall Helpdesk Support experience (at least 1 year of Tier II support)

•Must have Windows 10 support experience

•Must have Office 365 support experience

•A+/Network+/Microsoft/Apple Certifications a plus

•Microsoft SharePoint 2010 experience a plus

•Mac OSX and iOS experience a plus

•VOIP Phone System experience a plus

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