Cloud AWS Engineer

4 weeks ago

Richmond, United States Ampcus Full time
Title: Cloud AWS Engineer
Location: Richmond, VA 23219 - Remote
Duration: 12 months assignment with the possibility of extension

Qualifications:
Data management and analytics visualization are growing areas of emphasis across the Client's System. As a software engineer (visual analytics support facilitator) within Enterprise Data Services, you will be an integral part of a dynamic team responsible for the effective utilization and daily support of Alteryx Designer and Alteryx Server.
This position is responsible for contributing to the success of the System's Alteryx Shared Service by leading process improvement initiatives related to content management, platform utilization, customer onboarding, and end user technical support. This role requires versatility and a drive to learn and pursue continuous improvement with the ability to work well in a diverse and cross-functional team.
Projects will range in duration and complexity, and they will require direct consultation with business partners, technical subject matter experts, and IT service providers.
Job Description Details
Key Activities include but are not limited to:
• Work with the team to manage and support an Alteryx ecosystem including Alteryx Server and Alteryx Designer.
• Alteryx Designer directly involved supporting users with designing workflows, schedules and troubleshooting simple and complex technical problems.
• Recognize and fill gaps as necessary to resolve tickets and address inquiries when service requests spike.
• Create and maintain detailed internal process and self-service knowledge base documentation.
• Selected candidate will support the Alteryx user community by building relationships and communicating frequently.

Responsibilities:
key Characteristics & Job Requirements:
• Minimum of two years' experience with Alteryx Server & Alteryx Designer.
• Alteryx certifications preferred.
• Moderate to high skills in data visualization and data management required.
• Moderate skill with scripting and query languages such as SQL, Python, and PowerShell required.
• Experience with AWS or other public cloud providers strongly preferred.
• Strong customer service and communication skills, including the ability to patiently explain technical concepts to end-users of varying expertise via formal presentations and informal coaching/consultation.
• Strong customer-focus, using their expectations and user experience as a basis to define what success looks like for the ecosystem
• Strong organization and time management skills required.
• Associate degree from a two-year college or technical school, or equivalent combination of education and/or work-related experience.
• Bachelor's degree from a four-year college or university preferred.
• May require some weekend or evening hours.
• Ability to work independently and with general supervision and direction. May consult with more senior staff in decision making

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