Customer Success Manager

2 weeks ago

Pleasant Grove, United States Kenect Full time
About Us

Kenect is based in the "Silicon Slopes" of Utah. Our goal is to Kenect businesses with consumers through our state-of-the-art business texting platform.

We work very hard to make text messaging the primary communication tool for any business across the U.S. and Canada. Texting is the way the consumer wants to do business. It's time for businesses to embrace that trend and stop the constant game of voicemails, phone tag, and making customers wait on hold.

About This Role

Working on the Customer Success team you will be the primary contact for the customer relationship within your portfolio. You will address day-to-day questions, hold account reviews with key stakeholders, resolve escalation issues, and communicate customer needs internally to influence business priorities. This requires a high level of organization, exceptional communication skills, and an ability to adjust with our fast-paced organization.

What You Will Be Doing
  • Retain existing customers, grow your portfolio, and drive adoption of the Kenect platform.
  • Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customer's problems.
  • Conduct weekly/monthly/quarterly follow ups, as appropriate, to assess the overall health of the account and identify successes and potential red flags.
  • Have the hard conversations
  • Maintain customer data, i.e., contacts, account health, significant events, etc., in company-supported CRM.
  • Delivering and communicating ROI for our clients throughout the customer lifecycle.
Skills & Qualifications
  • 2+ years of Customer Success experience in a SaaS or software company.
  • Driven, self-motivated, enthusiastic, and with a "get things done" attitude.
  • Ability to manage a large portfolio of clients with amazing tasks and time management.
  • A+ organization skills
  • Results-driven mentality, with a bias for speed and action.
  • Knowledge of Salesforce is a plus
Our Company Values We Hope You Showcase:
  • Get Things Done
  • Learn Fast, Go Fast
  • Above and Beyond
  • Be Optimistic
  • Team is Family
  • Be Direct
What Kenect offers
  • Health, Dental, Vision, Life & Disability Insurance
  • Your birthday is a paid day off
  • Onsite gym
  • Breakroom full of snacks and drinks
  • Convenient location next to freeway entrance/exit

We believe in hiring self-motivated team members who can run alongside us without needing to be "managed" along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.

Legal Disclaimer

Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.

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