Front Desk/Client Services Representative
2 weeks ago
Front Desk / Client Services Representative
Part-time position in Boca Raton (18-30 hrs/wk)
We are seeking a compassionate, outgoing individual for the Front Desk/Client Service Representative position at our therapy office located in Boca Raton.
The Front Desk/Client Service Rep is responsible for welcoming Clients into our office with warmth and compassion and facilitating the scheduling and payment processes. This position requires a solid understanding of office administration, superior communication skills, and a commitment to providing compassionate care to our clients. Excellent growth opportunity for the right individual.
INTERESTED CANDIDATES MUST SUBMIT A RESUME AND COVER LETTER DETAILING WHY YOU ARE INTERESTED IN THE POSITION.
JOB DETAILS
- Create and maintain a warm and welcoming environment for Clients, visitors and Team
- Warmly greet all Clients and visitors
- Direct clients on campus
- Open and close building at the scheduled time
- Assume responsibility for the daily care and upkeep of lobbies, restrooms and all public areas
- Help Clients schedule and coordinate appointments
- Assist Clients with completing necessary paperwork and forms
- Assist Clients in paying for Oasis services
- Facilitate Client-Therapist Communication
- Communicate essential Client information to other Team Members
- Manage calls, take messages and retrieve voicemail
- Distribute faxes and mail as required
- Safeguard client's Protected Health Information as required by HIPAA and Therapeutic Oasis Policies and Procedures
- Maintain updated client information including addresses, phone numbers and insurance plans
- Scan Client paperwork to EHR
- Be familiar with Therapeutic Oasis Emergency Operation Policies and Procedures
- Assist and support other Team Members in their efforts to provide exceptional service and care to every Client
- Demonstrate professionalism and compassion in all aspects of their presentation
- Have 2 or more years customer service and/or medical office experience
- Possess excellent writing and communication skills
- Possess excellent computer skills
- Effectively organize and manage multiple tasks
- Be highly skilled in Microsoft Word
- QuickBooks experience a plus
- Knowledge of insurance billing a plus
- Be authorized to work in the United States
- Be willing to work occasional shifts in the Jupiter office
We are a team of passionate, caring individuals who strive to provide the highest caliber of care to our Clients. The Oasis family has a reputation for caring and professional excellence in the mental health and wellness communities. Spend your day working in an environment where personal growth is encouraged, work-family balance is respected, mindfulness and creativity are emphasized, and where you are valued for your contributions.
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