Customer Service Specialist
2 weeks ago
Job Summary: Talent Software Services is in search of a Customer Service Specialist for a contract position that can be worked 100% remotely. The opportunity will be six months with a strong chance for a long-term extension.
Position Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Primary Responsibilities/Accountabilities:
- Educate providers on coverage, claims submission, and the utilization fo self-service offereings available through the Integrated Voice Response (IVR) and Portal Systems. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer issues to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Qualifications:
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage one's time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as Microsoft Word and PowerPoint.
- High school diploma or GED preferred.
- 2-4 years customer service related experience required.
If this job is a match for your background, we would be honored to receive your application
Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Let's talk
-
Customer Service Specialist
1 week ago
Cedar Rapids, United States BAE Systems, plc Full timeWere seeking a highly motivated candidate to perform customer service specialist within the Navigation & Sensing Solutions team (NSS).The ideal candidate will be expected to work as an integral part of a team while still acting independently. The ca Customer Service Specialist, Customer Service, Computer Science, Customer Experience, Specialist, Contracts,...
-
FMLA Customer Experience Specialist
23 hours ago
Wisconsin Rapids, United States ComPsych Full timeAbout ComPsych ComPsych® Corporation is the worlds largest provider of mental health services and GuidanceResources® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 163 million individuals across 200 countries. Under our GuidanceResources® brand, our personalized and...
-
Customer Service Representative
3 days ago
Wisconsin Rapids, United States TC Transcontinental Full timeJob description and requirements Customer Service Representative Create value at TC Transcontinental At TC Transcontinental, we've got it made, and that's because of the expertise of our team. The Customer Service Representative (CSR) will continuously build customer relations through prompt and efficient service, exercising judgment necessary to maximize...
-
Customer Service Representative
23 hours ago
Wisconsin Rapids, United States TC Transcontinental Full timeJob description and requirements Customer Service Representative Create value at TC Transcontinental At TC Transcontinental, weve got it made, and thats because of the expertise of our team. The Customer Service Representative (CSR) will continuously build customer relations through prompt and efficient service, exercising judgment necessary to maximize...
-
311 Senior Customer Service Specialist
2 weeks ago
Grand Rapids, United States City of Grand Rapids MI Full timeThis is responsible high level customer service of professional nature in the administration of the 311 Customer Service Center. Work involves lead worker responsibilities for daily organization of the 311 Customer Service Representatives as well as Customer Service, Customer Service Specialist, Senior, Specialist, Operations, Retail
-
FT Customer Service Representative 1212
19 hours ago
Wisconsin Rapids, United States Check 'N Go - CNG Holdings, Inc. Full timeServe and educate customers on the product portfolio by presenting all options for products and/ or services to customers that meet their needs. Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unab Customer Service Representative, Customer Service, Representative, Transportation, Store Manager, Retail
-
Invoicing Specialist
7 days ago
Grand Rapids, United States Triad Service Center Full timeJob DescriptionJob Description Triad Service Center is looking to hire an Invoicing Specialist in our Grand Rapids location at 4550 40th St SE, Kentwood, MI 49512.This is a full-time position with a well-established company that is continuously growing. This person needs to be well organized, great communication skills and be motivated to provide...
-
Customer Service Representative
3 days ago
Grand Rapids, United States CareLinc Medical Equipment & Supply Co LLC Full timeWho We Are: CareLinc Medical Equipment is an industry leading supplier of medical equipment in the region. We have 700+ employees spread over 5 states, and our growth is not slowing down! Through years of growth and development, CareLinc has added vital services and dedicated support teams to help our customers to the best of our ability. We operate with the...
-
Customer Service Representative
2 days ago
Grand Rapids, United States CareLinc Medical Equipment & Supply Co LLC Full timeWho We Are: CareLinc Medical Equipment is an industry leading supplier of medical equipment in the region. We have 700+ employees spread over 5 states, and our growth is not slowing down! Through years of growth and development, CareLinc has added vital services and dedicated support teams to help our customers to the best of our ability. We operate with the...
-
Walmart Retail Specialist
2 days ago
Wisconsin Rapids, Wisconsin, United States Premium Retail Services Full timeAs a Retail Specialist at Premium, you'll ensure Premium's client brands stand out at Walmart stores by driving product availabilityYour efforts executing retail merchandising activities will connect customers with the brands they love in one of the largest retailers in the worldWhat's in it for you? Flexible schedule, Monday-Friday You'll merchandise...
-
Vocational Rehabilitation Specialist
4 weeks ago
Wisconsin Rapids, United States Veterans Health Administration Full timeSummary The Vocational Rehabilitation Specialist at the Wisconsin Rapids Community Based Outpatient Clinic possesses intensive knowledge of mental and physical disabilities or other handicaps, in terms of the practical effects of such handicaps on work tolerances, motivations, adjustment to training, and difficulty in employment placement. The focus of...
-
Customer Service
2 weeks ago
Wisconsin Dells, United States Wisconsin Dells, WI Full timeKnuckleheads Trampoline Park ? Rides ? Bowling is currently seeking upbeat, outgoing individuals who are passionate about customer service and providing an exceptional experience for every Knuckleheads guest. Essential Duties and Responsibilities (other duties may be assigned) Greet customers in a friendly manner while providing information on attractions,...
-
Mailroom Service Specialist
4 weeks ago
Grand Rapids, United States Payentry and MPAY, Inc. Full time**Mailroom Service Specialist** Do you love technology? Are you looking for great company and a position that will accelerate your career? Join the MPAY Team! We are looking for a Mailroom Specialist to join our team in Grand Rapids, MI! **What do you need?** - A passion for customer service - Ability to communicate clearly and effectively - Efficient...
-
Customer Service Specialist
17 hours ago
Sauk Rapids, United States VERMILION HOLDINGS GROUP Full timeJob DescriptionJob Description ***POSITION AVAILABLE TO FLORIDA RESIDENTS ONLY*** Our Ideal Candidate Vermilion Holdings Group is looking for a hyper-organized and customer-obsessed Customer Service Specialist who is upbeat, outgoing, motivated, and has an entrepreneurial spirit to join our team. We want to hear from you if you love building a brand,...
-
Service Writer
2 days ago
Wisconsin Rapids, United States Ascendance Truck Centers Full time_**Ascendance Truck Centers formally Mid-State Truck Service **_is hiring a full-time, Service Writer at our Wisconsin Rapids Dealership. **This position integrates all aspects within our service department. **The Service Report Writer will order parts and complete work orders and reports. Writer will enter details of diagnoses into computer system and...
-
Client Service Specialist
4 weeks ago
Grand Rapids, United States Axios Professional Recruitment Full timeJob DescriptionJob DescriptionAxios Professional Recruitment is partnered with Grand Rapids Iron & Metal seeking an experienced Client Service Specialist. Successful candidates will have general bookkeeping experience, excellent customer relationship management skills and be service-oriented. Client Service Specialist Benefits:Fast pace environmentFlexible...
-
Travel Support Specialist
7 days ago
Wisconsin, United States One Community Bank Full timeAre you ready for an exciting opportunity to make a significant impact in the banking industry? Join our team at One Community Bank as a Full Time Senior Client Support Specialist in McFarland, WI. As a Senior Client Support Specialist, you will have the chance to be at the forefront of building and maintaining strong relationships with our valued clients....
-
Wisconsin Rapids, United States AmeriCorps Full time2024-2025 Sawyer County AmeriCorps Public Health Specialist The Public Health AmeriCorps member will increase their knowledge of public health needs by engaging in various activities related to patient outreach and education, follow-through in care, and patient retention in care. Member Duties : Collaborate on a Community Health Assessment including...
-
Customer Support Specialist
7 days ago
Racine, Wisconsin, United States Johnson Financial Group Full timeOverview: This position is a primary source of contact for Johnson Bank customers through various electronic methods. This position supports all consumer and commercial banking services. Associates in this role may work on corporate projects and provide input and recommendations on how best to implement and support the initiatives. KEY...
-
Seasonal Customer Experience Specialist
4 weeks ago
Grand Rapids, United States The Peach Truck - Detroit- Grand Rapids Full timeDescription Join The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, and promoting a customer-first culture. Other duties will include...