Jr Customer Support

4 weeks ago


Salt Lake City, United States Solen Software Group Full time

Job Title: CSR / Client Project Manager

Location: Salt Lake City, Utah; Plainsboro, New Jersey; Hybrid Remote (3 Days in office)

Job Type: Full-Time

About Us:

viaPeople is a dynamic and innovative performance management software company, dedicated to helping investment firms optimize their talent strategies. We build tailored software solutions that empower businesses to unlock the full potential of their employees, drive growth, and achieve their strategic goals. We deliver white-glove customer support and deep subject matter expertise. viaPeople is privileged to have a loyal and satisfied group of top-tier clients.

Job Overview:

As a Junior Customer Support Representative, you will be the first line of support for our clients, and will regularly interface with clients. Your primary role will be to assist clients through implementation of our performance management software. This includes assisting clients with their inquiries, resolving issues quickly, and maintaining a high level of customer satisfaction. This job is a great opportunity for someone looking for project management experience and a desire to interact daily with customers face to face and problem solve on their behalf.

Key Responsibilities:

Project Coordination and Management:

  • Assist in developing project plans, including scope and schedule.
  • Monitor and report on project progress; manage any changes to project scope, schedule, and costs.
  • Coordinate internal resources for the flawless execution of projects.
  • Ensure that all projects are delivered on-time, and within scope.

Client Support:

  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Provide accurate information about products and services to customers.
  • Resolve customer issues and complaints with empathy and efficiency.
  • Escalate complex issues to senior team members when necessary.
  • Maintain high levels of customer satisfaction.

Communication and Teamwork:

  • Maintain communication with stakeholders regarding project status and adjustments.
  • Address potential issues and propose creative solutions to mitigate risks.

Administrative Support:

  • Create and maintain comprehensive project documentation.
  • Manage the relationship with the client and all stakeholders.

Quality Assurance:

  • Perform quality assurance controls on projects.
  • Ensure that all project deliverables meet the required standard and client expectations.

Qualifications:

  • Bachelor's degree or equivalent
  • Excellent verbal and written communication skills.
  • Strong organizational and time-management abilities.
  • Basic understanding of project management principles.
  • Proficiency in Microsoft Office and customer service software.
  • Ability to work well in a team and adapt to a fast-paced environment.
  • Experience in customer support and/or client project management with a software company is preferred

  • Jr Programmer

    2 months ago


    Salt Lake City, United States Cuboid It Solutions Full time

    Jr. Programmer Job(Jr. Web Developer)Full-time entry-level web developer position working primarily on maintaining and implementing MVC .Net C# web applications. Successful applicants will work alongside senior developers database administrators and an experienced program manager.Client “Granite School District”Only local candidates that can report and...

  • Jr Programmer

    2 months ago


    Salt Lake, Utah, United States Cuboid It Solutions Full time

    Jr. Programmer Job(Jr. Web Developer)Full-time entry-level web developer position working primarily on maintaining and implementing MVC .Net C# web applications. Successful applicants will work alongside senior developers database administrators and an experienced program manager.Client "Granite School District"Only local candidates that can report and work...

  • Intake Specialist

    2 weeks ago


    Salt Lake City, United States JR LAW GROUP PLLC Full time

    WHO WE ARE JR Law Group has a unique approach to Family Law practice.  We showcase our ability to thrive in a warm and friendly environment, not only through the best quality of service to our clients, but by providing a work environment that’s flexible, progressive, dynamic, and fun. As a female-led firm, we take pride in providing competitive employment...

  • Intake Specialist

    2 weeks ago


    Salt Lake City, United States JR LAW GROUP PLLC Full time

    Job DescriptionJob DescriptionWHO WE AREJR Law Group has a unique approach to Family Law practice. We showcase our ability to thrive in a warm and friendly environment, not only through the best quality of service to our clients, but by providing a work environment that’s flexible, progressive, dynamic, and fun. As a female-led firm, we take pride in...


  • Kansas City, United States JR & Co Full time

    Job DescriptionJob DescriptionSalary: $17.00 - $20.00/hr DOEJR & Co. Inc. is seeking a FT Administrative Assistant responsible for providing clerical support to various departments to ensure timely and efficient operations while maintaining the companies warm, welcoming, family friendly environment.  What it is like to be a JR & Co. Team Member? We serve...


  • Kansas City, United States JR & Co. Full time

    JR & Co. is looking for a full-time Accounts Receivable Specialist to join our team. The ideal candidate will help ensure the company receives payments for goods and services in an efficient, courteous and accurate manner, bringing accounting knowledge and expertise to the team. They will have a knowledge of construction forms and payment application...


  • Ellicott City, United States DreamCrafters Management Full time

    We are seeking a Jr. Marketing and Sales Coordinator to join our dynamic team!DreamCrafters Management is an emerging leader in marketing and community outreach. We support the ever-growing demands of clients for branding services, customer acquisition and navigating the consumer marketplace with an exciting message. Our Jr. Marketing and Sales Coordinators...


  • Ellicott City, United States DreamCrafters Management Full time

    We are seeking a Jr. Marketing and Sales Coordinator to join our dynamic team! DreamCrafters Management is an emerging leader in marketing and community outreach. We support the ever-growing demands of clients for branding services, customer acquisition and navigating the consumer marketplace with an exciting message. Our Jr. Marketing and Sales Coordinators...

  • Shift Leader

    2 weeks ago


    Lake Havasu City, United States Carls Jr - 1787 Full time

    Job DescriptionJob Description***Store Location is at Loves Truck Stop*** Primary Accountability: The Shift Leader is responsible and accountable for all restaurant activities while on duty, in the absence of the General Manager and Manager. The Shift Leader works with the Restaurant Management Team to ensure all activities are consistent with and...


  • West Valley City, United States Solen Software Group Full time

    Job Title: CSR / Client Project Manager Location: Salt Lake City, Utah; Plainsboro, New Jersey; Hybrid Remote (3 Days in office) Job Type: Full-Time About Us: viaPeople is a dynamic and innovative performance management software company, dedicated to helping investment firms optimize their talent strategies. We build tailored software solutions that empower...


  • Lake Orion, United States JR Automation Full time

    Description As a Senior Controls Engineer , you will work with some of the most talented engineers in the automation industry. This role will enable you to facilitate projects while integrating some of the most state of the art robotics & technology available. The innovative solutions we work on offer diverse experiences that will strengthen your skills and...


  • Salt Lake City, United States Solen Software Group Full time

    Job Title: Junior Customer Support Representative / Client Project Manager Location: Salt Lake City, Utah; Plainsboro, New Jersey; Hybrid Remote (3 Days in office) Job Type: Full-Time About Us: viaPeople is a dynamic and innovative performance management software company, dedicated to helping investment firms optimize their talent strategies. We build...


  • Salt Lake City, United States Stackline & Company Full time

    **Customer Support Associate** Salt Lake City, UT / Customer Success / Full-Time Stackline is an all-in-one ecommerce platform for brands and retailers. By combining market intelligence, advertising automation, workflow management, and operational analytics into a single platform, Stackline delivers the industry-leading operating system for companies to...


  • Kansas City, United States JR & Co Full time

    Job DescriptionJob DescriptionSalary: $20.00 - $25.00/HR DOEJR & Co. is looking for a full-time Accounts Receivable Specialist to join our team.  The ideal candidate will help ensure the company receives payments for goods and services in an efficient, courteous and accurate manner, bringing accounting knowledge and expertise to the team.  They will have...


  • Kansas City, United States JR & Co Full time

    Job DescriptionJob DescriptionSalary: $20.00 - $25.00/HR DOEJR & Co. is looking for a full-time Accounts Receivable Specialist to join our team.  The ideal candidate will help ensure the company receives payments for goods and services in an efficient, courteous and accurate manner, bringing accounting knowledge and expertise to the team.  They will have...

  • Sheet Metal Roofers

    2 months ago


    Kansas City, United States JR & Co Full time

    Job DescriptionJob DescriptionSalary: $19-$22/hr DOEJR & Co. is looking for Hard-working, Career-minded Roofers (FT) to join our Sheet Metal team.  Are you interested in building a career in industry?  Sheet metal is an excellent trade with lots of opportunity.  Do you have a year or more  experience in the construction industry?  JR & Co., Inc. will...

  • Crew

    4 weeks ago


    Lake Havasu City, United States Carls Jr - 1787 Full time

    Job DescriptionJob Description***Store Location is at Loves Truck Stop*** Primary Accountability: The Crew Person is responsible and accountable for performing specific tasks and duties, as assigned, within the restaurant. The Crew Person provides each Guest with a positive Guest service experience, prepares quality food products according to standards,...


  • Salt Lake City, United States BlueVine Full time

    About Bluevine Bluevine is on a mission to enable a better financial future for small business owners through innovative banking solutions designed just for them. By combining best-in-class technology with advanced security and a deep understanding of the small business community, we deliver end-to-end banking and lending products that empower always-on...


  • Salt Lake City, United States ServiceTitan Full time

    Ready to be a Titan?We accompany our customers every step of the way, from the moment they partner with us, to the end of their journey. We work hard and like to have fun along the way. If you’re excited about helping small business owners in the trades, love technology, and aren't afraid of a challenge or two, our customer support team is where you...


  • Kansas City, United States JR & Co. Full time

    Join JR & Co. as a full-time Accounts Payable Manager This position maintains ledgers and oversees tax-related processes and completes financial tasks in an efficient, timely, courteous, and accurate manner. The ideal candidate will bring accounting knowledge and expertise to the team as well as excellent organizational skills. Benefits and Perks! *...